Customers Insights

Customer - Agency - 01/10/2025 "I have been a tenant with my partner in a flat in Hunslet House over a year. We recently moved out but we were really happy with the flat and management. The process went smoothly from the beginning until the very last day when we handed the keys over. Thank you to my lettings agent and caretaker for all your help and support during the contract. I wish you all the best and are grateful for going above and beyond to answer promptly each time."

Teresa Silva - Agency - 03/10/2025 "The lettings agent has been great help during my tenancy."

Andrzej Zurawski - Agency - 06/10/2025 "The letting agent who assisted us was very professional person and helpful soul, thx for your support"

Thomas Jones - Estates - 01/09/2025 "I had previously struggled to get hold of a member of management, but I happened to bump into the Maintenance Manager by the concierge office. He was lovely, very friendly, and managed to help me with my queries. He is a true credit to the Ringley team at Prospect Place."

Will M - Estates - 31/08/2025 "Since our current Relationship Manager was appointed at Cedar Court only a few months ago, the transformation has been nothing short of remarkable. She has brought an energy and efficiency that we had long been waiting for, and the difference she has made is visible in every corner of our community. She has established regular and transparent communication with residents, ensuring that we always feel informed and listened to. Practical improvements have been swift and effective: window cleaners and ground maintenance staff have been appointed, the long-unreliable lift has been repaired, and much-needed benches have been installed in the garden so that residents can finally enjoy the space. She has also shown great sensitivity to residents’ wellbeing. By installing visors on the car park lights—which had previously shone directly into windows—she has significantly improved comfort and mental health for many. This kind of thoughtful, resident-focused action speaks volumes about her approach. What sets her apart is not only what she has achieved in such a short time, but also the way she works. She demonstrates an encyclopaedic knowledge of the property and keeps on top of every job in progress. It is clear that nothing slips through the cracks under her management. Compared with our previous manager—who was personable but struggled to deliver results—the change under her leadership is monumental. She has achieved more in months than we saw in years, and we cannot overstate the positive impact this has had on our daily lives at Cedar Court. We write this review to make it clear: we want to ensure she remains our property manager long into the future. Her professionalism, efficiency, and care for residents have raised the standard immeasurably, and we are deeply grateful for her work. "

Gareth - Agency - 27/08/2025 - Salford "Recently moved into the Mailbox. The entire process has been made so easy and seamless from first viewing to the actual move. the lettings advisor in particular ensured that this was the case. Very happy!"

Damian M - Estates - 12/08/2025 "We weren't always well supported by Ringley, that is until our current appointed Relationship Manager took over. She is amazing! She provides a consistently caring approach ensuring the resident's needs are met, costs are kept low and thinking creatively about any change that's needed to the properties no matter how small. She is clear in her communication, explains complexities very well and helps us navigate legislation and contractual issues with a breeze. I only hope my review doesn't take her away from us!"

Hamza Mughul - Agency - 14/08/2025 - Stockport "Outstanding Support and Professionalism from the lettings advisor. I had a wonderful experience with the lettings advisor who went above and beyond to help us view and understand everything about the flat we were interested in. From the very beginning, she was friendly, approachable, and incredibly knowledgeable. They made the whole process smooth and stress-free. She was very accommodating with viewing times, answered all of our questions patiently, and gave us honest, helpful advice."

Sue Mundicha - Estates - 16/08/2025 "The cleaner for or block is a very pleasant lady who is very hard working, she keeps all the external areas very clean. I am happy with her work. "

Yordan Georgiev - Estates - 14/08/2025 - Camden "Professional and very friendly team. Always deliver high quality of cleaning service."