Customers Insights

Alasdair Malcolm - Estates - 20/03/2025 "We've had some issues recently with a leak in our flat's ceiling in Prospect Place. The onsite caretaker has been round on several occasions now to assess and repair the damage. He's been incredibly friendly and explained the process at each step. He's persevered through a lengthy repair process with a few hurdles to overcome and has generally been a credit to Ringley!"

Sarah Davies - Estates - 05/03/2025 "Our cleaners do a wonderful job in keeping our communal areas clean.they are always friendly with a smile and a friendly greeting. They are a credit to their company"

Richard Evans - Estates - 06/03/2025 "Had a problem with apartment fire alarm so I called property services manager who explained what would happen and personally followed up. This was for me exceptional customer service here in Prospect Place, Cardiff"

Mark - Estates - 17/02/2025 "The Ringley staff at the Prospect Place development in Cardiff Bay work hard to manage such a large estate. My experience of the concierge and cleaning team is fantastic, our block is always looking and smelling great too. We have had to call upon the site team also when we had a leak, the Caretaker in particular is an on-site legend and went the extra mile helping to neatly identify the problem and repair very quickly and professionally and even loaned a dehumidifier to help with drying out the carpets. Keep up the good work.."

Moira - Estates - 13/02/2025 "We own a property in Prospect Place which has recently had work done to it in the communal areas. Even though the contractors cleaned up before departing there were still marks left on carpets etc etc. without even asking the team were on our floor early in the morning washing the carpets. They look like new again. They have been working really hard to improve the standard of the rest of the building. Thank you very much guys your hard work is very much appreciated."

Julie Boyd - Estates - 13/01/2025 "We recently had some plumbing work done which required the water being shut off for a short period on the whole of our floor in our apartment block. Our caretaker was extremely helpful, as always, coordinating the shut down with us and our plumber. It all went without a hitch and minimal disruption."

Emma Amin-beavan - Estates - 17/12/2024 "We have lived at Prospect Place for over 15 years now and for the first time in all these years we can truly say the help, advice and knowledge that we have received from the head of the region, he has been outstanding. For the last several years we have endured the horrendous cladding situation which has caused so much stress and upset beyond words can convey, however, he has been by far our go-to person for any help that we have needed. His dedication to the job goes beyond the norm and for that we would like to thank you. Whilst we are aware that you are moving onto pastures new, we truly wish you all the best on your new adventure. We will truly miss you and all the help that you have given. Thank you again Richard"

Ross - Estates - 17/12/2024 "NEVER have I met a more helpful, kind and professional member of the team like our caretaker. From genuine care in his quality of work to above-and-beyond attitude, Ringley is truly blessed to have a member of staff so attentive. Carries the Ringley name singly-handedly. Thank you"

Gill Hamilton - Estates - 04/12/2024 "Having over the years dealt with some very poor property managers I am delighted to say that this does NOT apply to Ringley and in particular to our appointed Relationship Manager. He has always responded to our requests very professionally and promptly and has been a delight to deal with."

Christina Phillips - Estates - 04/12/2024 "The arrival of Ringley was a most welcome arrival at Ffordd James Mcghan.The previous Management Company left a lot to be desired.Ringley made a huge difference particularly in terms of landscaping and repairs necessitated by repeated vandalism.Communication,something lacking with previous Companies,was re-instated.It is with great regret that for whatever the reason Ringley will now be handing over to an unknown MAnagement Company."