Customers Insights

Peter Beckerley - Estates - 01/10/2024 "A fantastic organisation in my opinion - our services are well-organised, with regular updates, and they work very hard for the owners. Prospect Place has been transformed for the better since they took over from Warwick Estates."

Kn - Estates - 23/07/2024 "Ringley inherited a wealth of historical problems that were acerbated by the previous managers. They have taken on the job with expertise and grace, absorbing a lot of pent-up frustration that's no fault of their own along the way. An excellent decision by our Board of Directors to choose Ringley. I'd like to particularly single out the MD for praise, but clearly the improvement isn't the work of one person alone."

Rachel Whiley - Estates - 16/07/2024 "I wanted to pass on my huge appreciation to the site manager at Prospect Place for all the help and support especially over the last few weeks when Ringley decided to sort out the issue with the ongoing water leak since December 2023 as ReGen had basically washed their hands of the fact that they were quite clearly responsible. But it looks like we are on the home straight at last and I really cannot thank Suzanne enough. Nothing seems too much trouble for her and she has kept me in the loop with everything going on recently which is all I really wanted from the start. Also thank you to the Director for Wales & West, as he too sorted an issue for me which was much appreciated. "

Dan Read - Ringley Law - 24/02/2024 "The customer service during the sale of my apartment was brilliant, the team were extremely professional and efficient in dealing with any requests and ensuring the process went as smoothly as possible. This all led to a trouble-free exchange and a great experience with Ringley who I would 100% recommend."

A Rahman - Estates - 25/10/2023 "I had a long day of work and to top it all of my keys fell in the drainThe concierge come to the rescue within minutes and managed to squeeze his hands through and hook up my keys. The problem was solved within minutes and they went above and beyond to help me today. Thank you for his incredibly hard work!"

Toe Groves Grandma Mouse (grandma Mouse) - Estates - 09/09/2023 "I had to visit my tenanted flat recently. As my fob was out of date (and the machine to fix it wasn't operational) the concierge took a great deal of time to help me access the block and was very helpful with on site information that I didn't have, not having lived on site. I also found the NGP Parking very helpful when I needed to ask for permission for a large delivery to be parked directly outside the block. I've heard some people grumble about difficulties, but I have received nothing but fantastic service from Ringley and the parking company they use. I'd also like to give a big shout-out to the waking watch security personnel who sit diligently in our buildings helping to maintain safety during this period. They are always very cheerful and helpful with things I don't yet know about. Thanks to everyone who recently helped me."

Brian R - Estates - 04/09/2023 "Having owned a leasehold apartment at Prospect Place, Cardiff for nearly 10 years and seeing the effort of the 2 previous managing agents, I am delighted by the progress made in very difficult circumstances by Ringley on many fronts."

Zara Lawes - Estates - 15/08/2023 "Ringley Cardiff has been absolutely brilliant. Really fast to respond and resolve the issue."

Anne Williams - Agency - 15/08/2023 "I was so anxious and stressed about my service charge when I rang Ringley this morning but Paul was so calm and helpful that I was immediately reassured for which I was most grateful."

Mark Ward - Estates - 03/08/2023 "I really appreciate the time that you have spent sorting things out with Bellway and the leadership that you have demonstrated in getting us where we are. Your good news that you have shared is a milestone for the Leaseholders. We have been battling for over three years to get the safety defects of the buildings rectified, and your news is that this is finally going to be started, which is truly a game changer for all of the leaseholders and residents. "