Complaint Process
In the unlikely event you are not happy with the service provided, you can raise a complaint by emailing
Lee Harle, Senior Partner
Email: lee.harle@ringleylaw.co.uk
Mr Harle will provide a receipt of complaint within five business days and then look to conduct an investigation and then provide a full response within four weeks.
What to do if you are unhappy with our behaviour
Ringley Law is regulated by The Solicitors Regulation Authority. The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with
the Solicitors Regulation Authority.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving our final response to your complaint
and
- No more than one year from the date of the act or omission being complained about; or
- No more than one year from the date when you should reasonably have known that there was cause for complaint.
For more information contact the Legal Ombudsman
You can contact the Legal Ombudsman by
The Legal Ombudsman address is now:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH