In line with the Ringley brand promise of 100% transparency, our Clients can get to see the same Planned Preventative Maintenance Tracker that our teams work on. This ties the plant asset register, to individual plant items and then to the relevant legislation or British Standard that governs what preventative maintenance is required.
Good Facilities Management (FM) should not been seen it should be felt. It is about governance, and thinking about what needs doing when, Done well, FM opens up opportunities for bulk procurement to deliver savings and reducing reactive repair costs as well as amortising planning for end of life rather than big hikes in bills later.
Our team provides facilities management of the highest quality for our clients by using a deeply integrated approach that combines highly skilled staff with cutting-edge technology. The team provides services to tenants and guests, looks after the facilities and is in charge of building management. A set of strongly held convictions underpin all of our work and planning:
Safety & compliance
We make sure that we do everything to keep safe all those living in our buildings, visiting or working there. To realise this goal, we undertake a detailed risk assessment with our clients against a clear set of objectives. We use manuals, handbooks, policies, procedures as well as instructions and guidance forms.
The attitude that prevention is better than cure guides our maintenance strategy which requires our teams to be responsive and act quickly to correct mechanical and electrical faults. Specialist engineers are engaged, trained and equipped to ensure an efficient fix first time which generates significant cost savings in the long term life of the building.
Duty of care
Keep the Property Owner informed of changes in the Law, including required statutory notices and other mandatory and best practice requirements and use best endeavours to ensure the Property Owner is complying with its obligations.
Manage the Property in accordance with the Law, and covenants contained in Leases, Transfers and Licences and clauses in Contracts and this Agreement, including advising when notices should be served.
Inspect generally without carrying out a building or condition survey and without use of equipment, the common parts and exterior parts of the property as can be inspected safely from ground floor to ascertain for the purpose of day-to-day management only the general condition
Prepare and advise the Property Owner in respect of the Budgets required to include facilities and/or service charge and/or estate charge expenditure and CapEX. Prepare budgets for approval at least two months before the end of the Accounting Year.
Collect charges due
Use best endeavours to collect current estates and/or service charges, reserve and sinking fund contributions and ground rent due, together with any arrears thereof, and any other payments due from sectors, leaseholders, headlessees or freeholders.
Share information, assist sales
Keep files of freehold transfers, leases and other documents relating to the Property. Attend to routine enquiries from the Property Owner or any freehold owner, leaseholder, tenant, tenants' association; and distribute service charge accounts and demandi any balancing charge. For any leasehold sales provide information to solicitors and others in connection with enquiries on sales (for which fees would be chargeable to those applying for the information).
Appoint an accountant to prepare the Facilities or Service Charge accounts and present them once approved to those who have to contribute to costs within six months of the year end, save for where such accounts have not been agreed or signed off by the Property Owner in which case where required to serve a Section 20B Notice.
Undertake Building and Estates or Grounds Management in accordance with the Strategy and Operational Plans and revise them periodically.
Advise on implementation of fire & general risk matters and the Asbestos at Work Regulations and Control of Asbestos at Work Regulations.
Where legislation requires consult on expenditure relating to maintenance agreements and works with relevant stakeholders and those liable to contribute.
Manage hard and soft services
Put in place specifications for routine services such as cleaning, gardening. Tender, enter into and manage maintenance contracts on behalf of the Property Owner. Administer payments to suppliers, contractors and others, as appropriate. Procure works using suitably qualified contractors holding the appropriate qualifications, accreditations and insurances and oversee and approve the works as being in accordance with the instructed scope to a quality standard and finish.
Advise generally on the management of the Property and make appropriate recommendations.
Provide updates in respect of all on-going Property maintenance projects and issues. Report on:
- The physical state and condition of the Property and any planned or emergency work, management issues and compliance, areas of concern including security, vandalism and theft issues with supporting commentary on CCTV, door access logs etc.
- Variance from the Planned Property Maintenance Calendar
- Breaches and claims presented or incidents that might lead to a breach by any Tenants of their respective obligations
- Details of all health and safety reportable incidents in accordance with RIDDOR or that could give rise to a public or occupiers liability claim.
- Assist in the production of Asset Management reporting including: all relevant information for the production of external valuations.
Health & Safety
Provide and maintain a health and safety policy for the Property including:
- Procuring the necessary risk assessments, and acting on recommendations.
- Procuring inspections of communal fire doors and apartment fire doors as required.
- Maintaining injury and accident reports and records of actions taken which must include notifying the Property Owner as soon as reasonably practicable any incidents.
- Interim health and safety checks to ensure continued compliance with Law and good industry practice and current health and safety regulations, fire safety regulations, and Property Owner insurance policies.
- Purchase, supply, safeguard and maintain all necessary equipment to carry out the obligations under this Agreement.
- Instruct building maintenance to achieve compliance with Health and Safety legislation through the establishment of a Health and Safety policy, control of hazardous and deleterious materials and control of substances hazardous to health, compliance with Environmental law.
Manage hard services
Arrange: Statutory Maintenance, Planned Maintenance, Reactive Maintenance.
Advise on and ensure appropriate third party contracts and systems are in place.
Ensure that monitoring is in place for security systems, building alarms and emergency telephones from a 24 hour facility and ensure an appropriate level of response.
Planned Preventative Maintenance (PPM)
Create and manage a Planned Preventative Maintenance schedule, arrange quotes and carry out works as required to comply with relevant British Standards and or best practice.
- Ensure all Plant and Machinery is inspected on a regular basis and maintained in accordance with applicable law, good industry practice and the equipment manufacturer recommendations, operating instructions and relevant O&M Manuals.
- Ensure that fire appliances are provided at appropriate positions and fire alarm systems are fully operational ensuring a testing regime is in place and documented.
- Procure a third party contractor inspects and maintains the lifts and put in place Engineering Inspection insurance.
- Arrange annual PAT for all Property Owner owned appliances where "Portable Equipment" shall mean any Property Owner owned appliance which requires connection to an electrical supply by means of a plug (whether or not fused) and a socket.
- Arrange, at appropriate intervals, a water risk assessment and implement accordingly with the contractor an adequate scheme of control. Procure maintenance for boiler, pumps, fans, ventilation, hot water, lifts and all system repairs. Ensure that plant rooms (including electrical switch and riser rooms) are kept locked, clean, machinery is guarded and that appropriate warning signs and safety posters displayed.
Estate Services: Housekeeping
Maintain legible and visible warning and information signage in accordance with the design, Good Industry Practice and Law. Co-ordinate activities with other stakeholders on site. Ensure that covers, gratings and frames are firmly fixed and sound and that all traps are charged and free from weeds and mud. Where considered beneficial put in place an annual drainage maintenance contract.
Estate Services: Cleaning
Arrange cleaning of the common parts and Welfare Areas to keep the Property clean and hygienic and isolate areas as necessary in case of any hazards caused by faults whilst awaiting rectification.
Estate Services: Grounds maintenance
Arrange grounds maintenance to communal roof terraces, gardens and external areas including graffiti removal, tree pruning, planting, grass cutting, maintenance of garden furniture and play equipment (if any).
Estate Services: waste
Manage waste, recycling, bin rotation and waste segregation as well as waste licence agreements for any commercial areas under the Property Owner's control. Maintain a system for recycling of waste and ensure that such schemes are publicised to the Tenants are encourage them to participate in them.
Where utilities are require reading and calculation/apportionment to Tenants, deal with utility billing entities. No responsibility for calibration or meter faults.
Carry out maintenance and adhoc repairs including spot painting.
24 hour helpdesk
Provide decision making 24/7 supported by a manned out of hours call monitoring centre or staff on site as required. Repairs whether emergency and non-emergency are logged together with a description of the fault/incident. Appropriate priority is established to items critical to the on-going operation of the Property or which have a bearing on safety in line with the Maintenance Response Times set out in this Schedule. Accurate records are maintained whether procured via an employed Maintenance Engineer or a jobbing contractor.
Procure a CapEx plan and have it updated by a Chartered Surveyor or Chartered Engineer at least every five years. Review the CapEX Budget annually. Place orders with professional advisers to coordinate, managing and procuring the CapEx works agreed.
Arrange replacement and refurbishment activities, as required and with the Property Owner's approval.
- Appoint a Contract Administrator to procure to coordinate, manage, procure and place contracts for CapEx works agreed to be carried out in the respective year along with suitably qualified and Property Owner approved planning, design, surveying, engineering, architecture and construction teams as required including a suitably qualified professional to ensure compliance with the Construction (Design and Management) ("CDM") Regulations, including works carried out by Sub-Contractors, where appropriate.
Take active steps in the interests of crime prevention anti-social behaviour including instructing Solicitors. Procure that CCTV is regularly monitored and maintained with footage is held on archive for two weeks. Deal promptly with faults or incidents that present a hazard to security.
Facades and glazing
Ensure glass is kept clean, broken panes of glass are made safe and replaced, that opening windows are in working order, faults in locks and other ironmongery are fixed.