Block Management
Block Management Overview
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Block Management Overview

Management is about the minutia done well. It takes a team across a range of disciplines to deal with the multiple facets of block and estate management: politics, building pathology, finance, legal knowhow and of course customer service too.

At Ringley we believe in joined up thinking and commit to signpost Clients on all things property - even if outside our day-to-day management remit

Our true business is building relationships with our people. Our people really know that they can make a difference to our residents. We match our people to what each site needs to be achieved, with you in mind. We lead the market in transparency and focusing on risk, cash, repairs and place making, usually in that order.

We are not shy of hard work and believe our ability to get stuck in and find solutions that sets us apart. We are innovative to the core and committed to implementing good ideas in pursuit of 5* service.

Being who we are would be impossible without our passionately committed people, whose qualifications we sponsor and who we support professionally to be the best they can be, as achieving a national training award and our Silver IIP status confirms.


What is Block Management?

Block management is the process of overseeing and coordinating the activities within a block of flats or other multi-unit residential property. The block manager is responsible for ensuring that all aspects of the block are running smoothly, including the management of residents, finances, repairs and maintenance.

Block management companies provide a comprehensive service that includes everything from financial and legal advice to on-site staff and maintenance teams. They can also offer bespoke services to meet the specific needs of their clients.

Why is block management important?

Block management is important because it helps to ensure that all aspects of the block are running smoothly. By coordinating the activities of residents, finances, repairs and maintenance, block managers can help to make life easier for everyone involved.

What does block management involve?

There are a number of activities that fall under the remit of block management, including:
  • managing residents;
  • managing finances;
  • repairing and maintaining the property;
  • providing a point of contact for residents; and
  • ensuring compliance with leasehold and statutory regulations.

What are the benefits of block management?

There are a number of benefits to using a block management company, including:
  • improved communication between residents and the block manager;
  • better financial management of the block;
  • more efficient repair and maintenance services;
  • greater safety and security for residents; and a generally higher standard of living for residents.

Why do you need a block manager?

A block manager can be a valuable asset to any block of flats or other multi-unit residential property. They can help to ensure that the block is well-run and organised, and that all residents are happy and satisfied with the level of service they receive.

How do I fire my block management company?

If you are not happy with the service you are receiving from your block management company, you may be able to fire them. This is usually done by giving notice in writing, although the exact process will vary depending on your contract.

What happens if I don't have a block manager?

If you don't have a block manager, it is important to appoint someone to coordinate the activities of the block. This could be a resident representative or another member of staff. Without a block manager, there is a risk that the block could become disorganised and run down, and that residents could become unhappy.

What makes a good block manager?

There are a number of qualities that make a good block manager, including:
  • good communication and interpersonal skills;
  • strong financial management skills;
  • experience in repairing and maintaining property; and
  • a good understanding of the law.

What should I look for when choosing a block management company?

When choosing a block management company, it is important to consider the following factors:
  • the level of experience and expertise of the company;
  • the range of services offered by the company;
  • the size and location of the company; and
  • the reputation of the company.

How do you manage a block of flats?

The best way to manage a block of flats is to appoint a block manager. Block managers are responsible for overseeing and coordinating the activities within the block, including the management of residents, finances, repairs and maintenance.

Block management companies provide a comprehensive service that can include everything from financial and legal advice to on-site staff and maintenance teams. They can also offer bespoke services to meet the specific needs of their clients.

What is the difference between block management and property management?

The main difference between block management and property management is that block management is focused on the coordination of activities within a block of flats or other multi-unit residential property, while property management is focused on the day-to-day running of the property. Block managers are responsible for ensuring that all aspects of the block are running smoothly, while property managers are responsible for dealing with tenants, collecting rent and carrying out repairs and maintenance.


Brand promise

What you get is:

A dedicated team: Our Property Managers work in pairs, so you have cover for holidays etc...

24 hours a day Call handling centre for out of hours emergencies

100% transparency: Budgets, real invoices, bank balances, arrears, compliance docs online 24/7.

Free banking No bank charges - as long as your account is in credit

Debt collection 100% of service charge debts collected or sent Legal within three months.

Brand promise

What you get is:

A dedicated team: Our Property Managers work in pairs, so you have cover for holidays etc...

24 hours a day Call handling centre for out of hours emergencies

100% transparency: Budgets, real invoices, bank balances, arrears, compliance docs online 24/7.

Free banking No bank charges - as long as your account is in credit

Debt collection 100% of service charge debts collected or sent Legal within three months.

Our Asset Management Team

The key to our success is our people

Anthony kingdon

Anthony

Manachester Office

Head of Block Management - North

Kate

Kate

London Office

Head of Block Management - London

New Business Hotline

Contact us today to discuss your block management requirements

contact us

Case study

Langley Square, Dartford

LANGLEY SQUARE

728 homes, 4 RMCs and a host of compartmention woes leaving owners at a loss. We have worked with the developer to get professional experts fees paid and hundreds of thousands of pounds of remedial works done.

Case study

Prospect Place, Cardiff

PROSPECT PLACE

982 homes in Cardiff Bay. We have weighed up options for failed brick slips, compartmentation, fire doors. Building Safety application lodged, developer on site remediating cladding.

Case study

Avante Court, Kingston

AVANTE COURT

86 homes in Kingston where the owners had no recourse to developers. A series of EGMs were used for compartmentation works and fire safety upgrades. Member’s contributions were used to raise monies fast.

What block and estate management involves

  • Financial aspects of Block Management: we will:

    Propose a service charge budget to agree
    Prepare a reserve fund with the future in mind
    Collect service charges collected in the way the lease or transfer sets out
    Appoint a Chartered Accountant to prepare the service charge accounts
    Liaise with the Accounant to 'audit' or 'certify' the accounts
    Add interest received to the money we hold for you
    Protect your money, hold it in trust, in a RICS regulated Client account
    Give you the benefit of the ‘RICS Clients Money Protection Scheme’
    Send you a bank statement monthly, (if requested)
  • Inspections & Repairs on site: we will

    Inspect the common parts at a frequency agreed with you
    React and send contractors to effect block repairs
    Re-tender cleaning, gardening, window cleaning and facilities contracts to deliver value for money
    Negotiate contracts, repairs, long term qualifying agreements
    Facilitate insurance claims to support owners
  • Insurance & Buildng Safety: We will:

    Improve the environment by working with residents and the local crime prevention officers to enhance security and make you feel safe
    Interpret fire risk assessments and plan with you what you need to do
    Arrange insurance for buildings, Directors & Officers, plant and public liability
  • Legal aspects: We will:

    Interpret leases, capital expenditure plans and case law
    Signpost when we think you need specialist advice
    Implement best practice
    Mediate neighbour issues such as parking, noise and nuisance
    Instruct Solicitors to deal with breach of lease and serious debt recovery
    Maintain records of what we do and share these with you on the Ringley Gateway™ online
  • As Company Secretary: we will:

    Arrange The Annual General meeting
    Appoint a Company Secretary to maintain the statutory registers and file the annual return
    Instruct a Chartered Accountant to prepare the company accounts
    Mediate neighbour issues such as parking, noise and nuisance
    Instruct Solicitors to deal with breach of lease and serious debt recovery
    Maintain records of what we do and share these with you on the Ringley Gateway™ online
    If you are wondering why we chose a list of verbs to describe what we do – it is because we are a results driven organisation and believe in getting things done. In fact, 15% of our team’s salaries are tied to key performance indicators.

Ringley are heavily regulated and governed:

Rics
New iso
Bm arma
Bm fca
Bm cabe
Bm omb


Find out more today

"Our customers are also
our friends"

Call us on 020 4506 9030

md@ringley.co.uk