Customers Insights

E And M - Estates - 13/07/2025 - Uxbridge "I wanted to recognise the caretaker at our development, he was incredible in arranging access to the cinema for a celebration. He was really accommodating and made the whole experience stress free. Thank you"

Susie R - Estates - 01/07/2025 - Greenwich "The estate manager and maintenance team came to my flat today regarding a blocked sink. We tried to figure out if it was the waste stack (outside of the flat) or inside. Eventually, they deduced it was inside, which is my responsibility of course. However, they both were keen to try a few options and after several different attempts, they cleared the block in the sink. Very prompt, friendly and quick to respond. Thanks to both for their help!"

Mayad Yafai - Estates - 04/07/2025 "I would like to recognise the maintenance assistant for his excellent work today. He came to my flat at very short notice and fixed the kitchen leak and improved the tap water pressure. A big thank you"

Pauline Davis - Estates - 20/06/2025 - Camden "The Relationship Manager has gone to extreme lengths to try and sort out problems within our development. Thank you."

Michael Worton - Estates - 24/06/2025 - Camden "We have recently had 3 weeks when there was no uplifting of recycling or food-waste from properties at Goddard Place. I contacted Islington Recycling Services several times and finally they told me that they had lost access to the property (the other Islington disposal services managed very well during that period!). I told them to contact our Relationship Manager, but wasn't sure how long it would take them to contact her and get another fob. As soon as our Relationship Manager knew about the situation, she immediately took the initiative and hand-delivered a fob to them! Much appreciated action from her"

Mystery - Estates - 09/06/2025 - Camden "Very pleasant and quick response"

Rachel Malpas - Estates - 04/06/2025 - Uxbridge "The advisor was great at answering any questions I had and helped me understand my outstanding bills and breakdowns. Thank you!"

Joan Qiu - Estates - 04/06/2025 "A big thank you to the site staff operative at Prospect Place for fixing an issue in my apartment-many thanks he did a very good job"

Didem Atasoy - Estates - 05/06/2025 - Greenwich "This morning I got locked in my flat as the door handle came out, the door closed and got stuck. I called the GMV concierge, two members of the team came to help me right away. They were lovely and they tried to comfort me while they were doing the work. They managed to open the door and fix the issue in a short time. Thank you both so so much!"

Deborah Wilson - Estates - 03/06/2025 - Camden "Spoke to the estates team today with a query regarding my service charge account. They gave me the information I needed and helped me to access my account. He was very professional, helpful and friendly."