Customers Insights

Matt - Agency - 23/10/2025 "Moved into an apartment 6 months ago, can’t say iv really had any issues but anything that has needed resolved the caretaker has always been very helpful and prompt in resolving things and good communication"

Diana Davies - Estates - 23/10/2025 "All the housekeeping staff are polite and focussed on doing a good job. Certainly this is true for Eddystone House."

Jordan T - Agency - 24/10/2025 - Salford "On-site staff are very helpful! The guidebooks and info was incredibly helpful for new renters — everything was clear and well-explained, which made the whole process so much easier. Joanne in particular was amazing! She was so friendly, warm, and easy to talk to, and really went out of her way to make sure everything went smoothly. Couldn't have asked for a better service. Very happy!"

Henry Jc - Estates - 02/11/2025 "Susi Jay has been a brilliant manager of the property. We were recently working with a terrible management agency and she is working very hard to rectify many issues from their work. I hope this help continues and allows all the property owners to feel more comfortable with a trusted agency."

Mike - Estates - 17/10/2025 "The cleaning crew at Prospect Place in Cardiff is always friendly and competent. Very pleased with them."

Michelle Connolly - Estates - 17/10/2025 "I have recently moved into a lovely one bed apartment in Great Ormes House. Moving as a single individual is quite challenging at the best of times however whilst I was struggling to move boxes from my car to the lift, a lovely member of the team that was carrying out some electrical testing at the time, immediately asked me if I would like to use the sites trolley to assist me with the heavy boxes!!! Super helpful and such a lovely welcome to your site!!! He’s an asset! "

Kuki Pablo - Estates - 16/10/2025 "The concierge working at the front desk at Prospect Place, was very helpful. I needed to print something this morning, and all the service points around were closed. Thanks, very helpful guy."

Consumer - Agency - 20/10/2025 - Hounslow "The lettings advisor was great, very helpful and knowledgeable"

Mr Traynor - Estates - 20/10/2025 - Hounslow "I can't thank the lettings advisor enough for her help,and reassurance ,she has definitely gone above and beyond, helping us through the process, I want to personally give her 1st prize and once we move in , I will personally thank her for being very professional and so understanding, highly recommend"

Amnah Haiderkhan - Agency - 20/10/2025 - Hounslow "I recently moved into One Lampton Road and have had a great experience so far. The building itself is modern, clean, and well maintained, with a really convenient location. A big thank you to the lettings advisor, who has been incredibly helpful throughout the entire process — from my initial viewing and application to move-in day and beyond. She’s been responsive, friendly, and always willing to sort out any issues quickly. Her support really made the whole moving experience smooth and stress-free. Highly recommend both the building and the management team!"