Customers Insights

Mr R - Estates - 03/09/2010 "Lee, thank you very much for your help. Your advice and communication has been speedy and helpful. I would recommend you personally."

Mr Y - Estates - 03/09/2010 "In terms of service so far I have been pleased with your knowledge base, the quality of our initial conversation via telephone, your prompt responses to email and the help you have given in terms of explaining the process and setting up appointments."

Mr P - Estates - 06/09/2010 "At Last BlockCare 200! Thank you Leaseholdersupport.co.uk for providing an answer to the problem of us trying to self-manage our block of flats. In the past we have tried Property Management companies, but we always thought as a small block we were charged too much, and that there was always a bigger block on their books demanding more time and attention than us! I have tried to self-manage in the past but I admit I don't have the knowledge needed to do so efficiently! Having joined Blockcare 200 I now feel that instead of trawling through the internet every time a leaseholder asks me a difficult question, I now have the advice and support I need to solve the problem all in one place – at www.leaseholdersupport.co.uk. I also dispensed with using a separate accountant and use the on-line Service Charge accounts. I feel more confident keeping the books and I’m definitely saving time. I feel at last that I am in control of things and won’t hesitate to recommend you. I would like to congratulate you on your Blockcare 300 package. I am more than impressed with your service and even better, we now pay a fraction of what we used to pay before joining you. We took out Blockcare 300 as although we liked the idea of self-management, neither I nor my fellow directors had the time or patience to chase outstanding debt, deal with payments or sort out the inevitable problems that kept arising. Your package keeps us in control, but gives us our time back. We have found the factsheets and letters particularly useful as we have been successful in sorting out a particular noise issue with these. With your help we had a step by step instruction on how to resolve this and it worked!"

Ms C - Estates - 13/08/2010 "You are an absolute star! Thank you so, so much for all your help (went the extra mile with leak/insurance.)"

Ms L - Estates - 13/08/2010 "I just wanted to take this opportunity to thank you for all your efforts and consistence in providing an efficient service. It has been so delightful to deal with you."

Mr M - Estates - 18/08/2010 "Please pass on our best wishes to Karen, who has been an asset to your team."

Mr F - Estates - 10/06/2010 "I didn't get a chance to thank David for the work he has put into the site over the last three years, in particular for me, getting the car parking firm in. We have seen a dramatic decrease in the number of problems as a result, with just a couple of frequent re-offenders that never seem to get caught! Always the way though. Good luck with his new site, and no doubt I will speak to him at some point in the future. "

Ms C - Estates - 31/05/2010 "We are well on the way now to being Freeholders, which should add a substantial amount to the value of our flats. Thanks for doing all this hard work, and sorry for not being around to lend a hand, but I really appreciate all of your efforts. "

Mr B - Estates - 27/05/2010 "Ringley won another important victory for by extending the deadline to complete the purchase of the freehold from 14 May until the end of June."

Ms B - Estates - 12/05/2010 "I have just returned from picking up my four keys so many thanks - I really appreciate all your efforts. (Communal front door keys were changed for an unsuitable one without letting anyone know in time. We saved the day.)"