“Small enough to care, big enough to manage and serve.”
Ringley is proud to bring our trusted expertise to the Southwest, offering bespoke real estate services designed to meet the unique needs of the region. Our local team understands the community and delivers personalised solutions in the way that works best for you. With an in-house team of specialists covering legal, engineering, valuations, and a cutting-edge tech stack, we are equipped to handle any challenge with confidence and efficiency.
Who we are
We are driven by a commitment to provide real value. With a full range of property expertise under one roof, we streamline services to save costs—and pass those savings on to you.
We work from the office to stay engaged, collaborate, and find the best solutions. Property is a people-focused industry, and we know that by working together, we achieve more. Our reward is in the small, meaningful changes we create every day, one step at a time.
We are selective about who we work with
Managing and operating real estate assets is a true partnership—between a decisive client and a knowledgeable manager who can provide informed guidance throughout the decision-making process. We ensure our clients have everything they need, offering 100% transparency as part of our brand promise. From budgets and spending to compliance, inspections, and even site staff reports, we share it all, so you never have to chase down data.
In addition to auto-scheduling detailed reports, we assign dedicated client-facing experts from key departments like Legal, Final Accounts, Technical, and Customer Support, ensuring you’re always in the loop.
We champion best practice
We are committed to upholding industry best practices in every aspect of our work. Uniquely, we are regulated by all three major bodies: the Royal Institution of Chartered Surveyors, the Solicitors Regulation Authority, and the Financial Conduct Authority. This triple regulation underscores our dedication to delivering the highest standards of professionalism and integrity.
We are transparent
We believe in open-book accounting for block and property management, ensuring complete transparency. With automated reporting, our clients receive the information they need, exactly when they need it. Our governance and industry-leading accreditations set the standard for accountability and trust.
We are accessible
We prioritise accessibility in our services, ensuring that our clients can reach us easily whenever they need assistance. Our commitment to open communication means you can always connect with our team for support and guidance. We are uniquely regulated by all three major bodies: the Royal Institution of Chartered Surveyors, the Solicitors Regulation Authority, and the Financial Conduct Authority, reinforcing our dedication to providing a responsive and reliable service.
We are tech-enabled
As a tech-enabled, vertically integrated specialist in living real estate and asset management, we cover all tenures from cradle to grave. Our innovative solutions, like our Residents Apps, connect residents to building safety information, amenities, and one another, enhancing the overall living experience.
There are three key pillars to our operational success:
100% transparency is not just our goal, it is also our commitment.
We believe clear communication is critical for effective Block Management.
Goals & KPIs
Well defined goals not only help us measure our success, it also ensures continuous growth for ourselves and our clients.
App & Web Portal for engagement
We have a fully integrated tech-stack, which allows our team to focus on you and the people that live at the blocks we manage. We are also, proudly, the only operator with a dedicated smartphone app that can be completely white-labelled and is fully adaptable to meet your needs.
Transparency
At Ringley, we believe transparency is the foundation of exceptional block management. By assigning dedicated experts to key aspects of your property—legal, maintenance, finances, and customer relations—we ensure clear communication and seamless accountability at every step.
This transparent approach delivers real results: arrears are kept as low as 3%, and we achieve 95% compliance with Planned Preventative Maintenance (PPM), ensuring your property runs smoothly and cost-effectively. With us, you stay informed, in control, and confident that your block is managed with the utmost care and efficiency.
Communication
At Ringley, communication is at the heart of our operations, ensuring that property owners and residents are always informed and engaged.
Through our comprehensive Customer Outreach Programme, we provide a structured welcome journey, detailed resident handbooks, and clear lease regulations to set expectations from the start. Our digital tools, including an intuitive app and portal, make it easy for owners and residents to manage their property, report repairs, or even rate cleaning services. Proactive strategies like nudges and tailored resident engagement on building safety further strengthen transparency and trust.
With these initiatives, we prioritize clear, accessible, and proactive communication to foster strong, collaborative relationships.
Goals & KPIs
At Ringley, we are committed to continuous improvement, both for our clients and ourselves, by setting clear, measurable goals and Key Performance Indicators (KPIs).
Our approach ensures that every aspect of our service is aligned with achieving excellence. Whether it’s meeting 100% site visit quotas, ensuring fire risks are addressed within 30 days, or responding to customer emails within 48 hours, our KPIs drive performance and accountability at every level.
For our clients, this means reliable, timely service delivery, from budgeting and financial reporting to site safety and customer engagement. These targets, monitored closely through centralised scheduling and monitoring, not only track our progress but also guarantee the highest standards of service, fostering ongoing trust and growth for both Ringley and our clients.
Our web portal and app has everything you need, whether you are a director, owner, resident or site staff. Check out what you can do below.
can find
The allocated team Site Staff Day Books FAQ & responsibility matrix Raise issues, start a vote See Works Orders Help with repairs, cleaning, parking Site visit reports
See what you can do
can find
The allocated team Site Staff Day Books FAQ & responsibility matrix Raise issues, start a vote See Works Orders Help with repairs, cleaning, parking Site visit reports Statement, demands Live budget vs spend See real invoices Insurance Policy wording Compliance Docs Site visit reports Meeting minutes
See what you can do
can find
Arrears & Legal action Directors’ minutes
See what you can do
Committee Members
can
Issue parking fines Issue breach notices/fines
See what you can do
can
Engage with their site staff Book site facilities Report maintenance issues Engage with fellow neighbours See site staff inspections Chat on topic-based chat channels
See what you can do
Head Office
can
Push notifications Maintenance updates
See what you can do
The Ringley Group is regulated by all three major bodies - Royal Institution of Chartered Surveyors (RICS), the Solicitors Regulation Authority, and the Financial Conduct Authority.
We have professional memberships in The Property Institute, The Association of Rental Living, The Institute of Fire Safety Managers, Chartered Association of Building Engineers.
Our Block Management Team
The key to our success is our people
Richard
Cardiff Office
Head of Block Management - Wales & West
Nick
London Office
Block Management - National Head of Site Staff
Why not give us a call and speak with one of our in-house experts?
Call us
0330 174 7686Email us
md@ringley.co.uk
With over 20 years under our belt, we are experts in all things real estate. We are confident in our people and our collective capabilities that we are prepared to lose a chunk of our fees if we do not deliver. We offer money back guarantee because we believe it is the right thing to do.
Over the years we have strategically invested in technology to transform the way we operate. Our wide range of applications ensures that our team is always available to attend to what matters the most - our clients and the residents that we serve. Not only do we have something for all your needs, but our software is fully integrated and effectively communicates with each other, allowing us to do things quicker and most importantly save a lot of money for our clients.
If you find it hard to get reporting from your current Manager, can't get the numbers you need or find that your time is wasted checking-up and checking-in, then there is another way. We will deliver the reporting you need, and automatically send it to email you when you want it. This can be by single asset or aggregated reporting across a portfolio of assets. We live our brand promise of 100% transparency, unlike other commercial asset managers, our Clients get a portal with a dashboard that covers:
- Rent & other income collected
- Planned Property Maintenance
- Service Charge budget, spent and invoices
- Occupier Compliance matters
- Fire Risk matters
- Inspection reports
All Clients are never more than 2 clicks away from, rent and service charge statements, budgets, and invoices, the PPM Diary and compliance dashboard, fire risk matters and health and safety inspection reports.
Portfolio Clients can drill through their portfolio, and, our portal highlights where the numbers are not below par, to drive the conversation and show you what we are focusing on.
We own an App generator portal and can brand, build and create an Occupier SmartPhone App that is tailored to the services in your building. Our SmartPhone App’s offer more than just a way to report repairs, message reception, message the facilities manager, they offer interest based chat channels, can publicise events such as charity bake days across multiple occupiers to build social networks, as well as enable occupiers to upload their profile and chat 121 and in groups to connect, find lunch dates and more….
The SmartPhone App also deals with parcel management and teams can use parcel notifications to get parcels collected and keep reception clear.
For smart buildings the SmartPhone App can also be used as a way to share sustainability data to drive occupier behaviour, by gamifying energy use to recognise and covet eco-heros to engage all, whilst at home and at work, in the goal to edge ever closer to Net Zero.
Put simply, because occupier satisfaction matters to us, we track it. Who wouldn’t?
We use the Net Promoter Score ‘NPS’ model to check that, on balance, occupiers would recommend us. Integration of Occupier Smartphone Apps, enables us to capture feedback easily.
Find out more right now
Why not give us a call and speak with one of our in-house experts?
