Customers Insights

Sebastian - Ringley Law - 28/09/2025 "The Ringley Group helped us achieve right to manage on a large and complex residential estate in south west London. Guiding us through the legal process, the acquisition and site set up. Following a tricky relationship with the freeholder's managing agent which lead us to go through the RTM process and appoint Ringley, they has been a breath of fresh air. The staff are clearly very passionate about what they do, extremely knowledgeable and the changes we have been able to put in place at the site in the couple of months since RTM took place, in collaboration with the RTM directors, have quickly improved the quality of the service, the look of the site, with savings already made in-year. We look forward to working with the team as we make further improvements and savings here at Wimbledon Stadia - expanding our on-site staff to create a real strong team spirit, as we collaborate with local businesses, suppliers and charities. The RTM process means leaseholders are in control, and can work with Ringley to build a decedent budget, with full transparency."

Angelika Shelukhina - Estates - 10/09/2025 "I have been a resident at Warren house for the past 25 years and we have never ever really had a proper Building manager in all these years. The new estate manager is really professional, always in hand and easily reachable. He personally sorted out some important issues I had with parking ticket as well as some personal ones in no time and with sincere desire to help. Well done Mr.Johnson, you are indeed the manager we needed for so long ! Thank you for all your help and support !"

Avi - Estates - 26/09/2025 - Camden "Always facing reality, and providing you with the best service!"

Fiona Esoko - Estates - 26/09/2025 - Greenwich "I would like to take a moment to recognise the cleaner at Holly Court. He is one of the most hardworking and dedicated people I’ve ever come across. I never see him when he isn’t working—he is always busy keeping the area spotless. He goes above and beyond every single day. He’s friendly, polite, and always willing to help. Whether it’s holding the door open or offering a hand if he sees someone struggling with bags, his small acts of kindness make a big difference. On one occasion, he helped my mother, who was very unwell and walking around in a state of delirium. His calm and caring response meant so much to me and my family. It’s rare to find someone who takes so much pride in their work while also genuinely caring about the people around them. he is a real asset to Holly Court, and I hope his efforts are properly recognised."

Customer - Agency - 01/10/2025 "I have been a tenant with my partner in a flat in Hunslet House over a year. We recently moved out but we were really happy with the flat and management. The process went smoothly from the beginning until the very last day when we handed the keys over. Thank you to my lettings agent and caretaker for all your help and support during the contract. I wish you all the best and are grateful for going above and beyond to answer promptly each time."

Teresa Silva - Agency - 03/10/2025 "The lettings agent has been great help during my tenancy."

Andrzej Zurawski - Agency - 06/10/2025 "The letting agent who assisted us was very professional person and helpful soul, thx for your support"

Thomas Jones - Estates - 01/09/2025 "I had previously struggled to get hold of a member of management, but I happened to bump into the Maintenance Manager by the concierge office. He was lovely, very friendly, and managed to help me with my queries. He is a true credit to the Ringley team at Prospect Place."

Will M - Estates - 31/08/2025 "Since our current Relationship Manager was appointed at Cedar Court only a few months ago, the transformation has been nothing short of remarkable. She has brought an energy and efficiency that we had long been waiting for, and the difference she has made is visible in every corner of our community. She has established regular and transparent communication with residents, ensuring that we always feel informed and listened to. Practical improvements have been swift and effective: window cleaners and ground maintenance staff have been appointed, the long-unreliable lift has been repaired, and much-needed benches have been installed in the garden so that residents can finally enjoy the space. She has also shown great sensitivity to residents’ wellbeing. By installing visors on the car park lights—which had previously shone directly into windows—she has significantly improved comfort and mental health for many. This kind of thoughtful, resident-focused action speaks volumes about her approach. What sets her apart is not only what she has achieved in such a short time, but also the way she works. She demonstrates an encyclopaedic knowledge of the property and keeps on top of every job in progress. It is clear that nothing slips through the cracks under her management. Compared with our previous manager—who was personable but struggled to deliver results—the change under her leadership is monumental. She has achieved more in months than we saw in years, and we cannot overstate the positive impact this has had on our daily lives at Cedar Court. We write this review to make it clear: we want to ensure she remains our property manager long into the future. Her professionalism, efficiency, and care for residents have raised the standard immeasurably, and we are deeply grateful for her work. "

Gareth - Agency - 27/08/2025 - Salford "Recently moved into the Mailbox. The entire process has been made so easy and seamless from first viewing to the actual move. the lettings advisor in particular ensured that this was the case. Very happy!"