Customers Insights

Mystery - Agency - 24/06/2025 "I recently had a leak in my flat in Prospect Place, and as this had never happened I o me before wasn’t sure of the process or what to do. Luckily the site manager was on hand to answer any queries or questions about what needed to be done. She’s quick, efficient and on the ball and super friendly. Arranged a call out for me and when there was a hiccup, sent two staff members to help; both were fantastic! Thanks guys!"

Vera Lopes - Agency - 23/06/2025 - Salford "The lettings advisor has been incredibly helpful throughout the entire process of moving to "The Mailbox". She is super friendly and has been replying to all the questions since I moved in. Thank you!"

Carolyn Flowerdew - Agency - 06/06/2025 - Salford "The lettings advisor was really helpful and patient whilst trying to find a suitable apartment and super friendly showing us around. Thank you!"

Mystery - Estates - 09/06/2025 - Camden "Very pleasant and quick response"

Carolyn Flowerdew - Agency - 05/06/2025 - Salford "The lettings advisor at the Mailbox in Stockport was super helpful whilst trying to find a suitable apartment."

Rachel Malpas - Estates - 04/06/2025 - Uxbridge "The advisor was great at answering any questions I had and helped me understand my outstanding bills and breakdowns. Thank you!"

Joan Qiu - Estates - 04/06/2025 "A big thank you to the site staff operative at Prospect Place for fixing an issue in my apartment-many thanks he did a very good job"

Lesley Ho - Agency - 30/05/2025 - Salford "I am very happy to meet the lettings advisor. She is kind and answered my questions in detail. She also took the initiative to introduce the facilities and environment of The Mailbox. Her careful follow-up helped me successfully rent this beautiful place."

Didem Atasoy - Estates - 05/06/2025 - Greenwich "This morning I got locked in my flat as the door handle came out, the door closed and got stuck. I called the GMV concierge, two members of the team came to help me right away. They were lovely and they tried to comfort me while they were doing the work. They managed to open the door and fix the issue in a short time. Thank you both so so much!"

Deborah Wilson - Estates - 03/06/2025 - Camden "Spoke to the estates team today with a query regarding my service charge account. They gave me the information I needed and helped me to access my account. He was very professional, helpful and friendly."