Customers Insights

Irena Paxton - Estates - 06/03/2023 "I am impressed by the massive improvement in communication with leaseholders and residents at Prospect Place since Kathryn's appointment as Manager. Previously, as far as I know, communication was with leaseholders only and those of us who are not leaseholders felt left out. Kathryn has been approachable and friendly since Day 1."

Karen Rix - Estates - 02/03/2023 "I would like to confirm the experiences of Vicky, who lives at Prospect Place, Cardiff - in relation to her positive communications with Kathryn Hughes, recently appointed Manager. I do hope that Kathryn enjoys her new role and isn't overburdened by managing such a large site. Keep up the great work Kathryn!"

Vicky - Estates - 22/02/2023 "Since taking over as the Ringley Manager at Prospect Place, Kathryn has made a huge positive impact. Having sought Kathryn’s help on number of matters that we were unfortunately facing, Kathryn has gone above and beyond in assisting us, even coming to speak to us face-to-face and making sure she took the time to to keep us updated on the progress. Kathryn responds to emails immediately and is extremely empathic and attentive. She has a plethora of knowledge based experience and compassion, which in that role is a rarity and so nice to finally have. The impact that Kathryn has had already is evident and we can see changes and improvements in abundance across Prospect Place - and may it long continue. Kathryn is refreshing and pragmatic, and having resided here since 2009, Kathryn has finally shown us what has been missing from the incumbent management company at Prospect Place."

Fanglei Li - Estates - 27/02/2023 - Dartford "we have been living in Oldfield place for 5 years, our lovely cleaner Narcisa is very friendly and working really hard to make sure our building always super clean. Thank you, Narcisa!"

Nadjim Belhadj - Estates - 28/02/2023 - Dartford "Narcisa has been working here since we moved in to Mill pond, she is always extremely thorough and friendly. The communal area including the lifts always are sparkling and smell so nice. Thank you so much for all you do!"

J D - Agency - 28/02/2023 - Manchester "A smooth move in process and quick responses to queries from Joanne"

Pietro Martinese - Agency - 21/02/2023 - Manchester "Joanne has been very helpful from the get go, and my experience in the early stages of the tenancy is actually quite good. Joanne is extremely quick to respond. Definitely recommended for the future"

Jack Delaney - Estates - 21/02/2023 - Dartford "Maria does an exceptional job and has committed to her service very well. She is polite and welcoming each time myself or family enter the building."

Emma Mcguinness - Estates - 21/02/2023 - Dartford "Liam Washington has been fantastic to work with. Finally I am receiving a response and issues are being dealt with. Friendly, professional and stays in communication providing updates when needed."

Diane Broughton - Estates - 11/02/2023 "Excellent, friendly help from all Concierge Staff, especially Amanda, Prospect Place, Cardiff, nothing too much trouble, Well Done!"