Customers Insights

Mr I - Estates - 24/04/2008 "Gary, many thanks for the update and for resolving the plumbing problem. Much appreciated."

The Board, Heron Wharf - Estates - 18/04/2008 "Thanks Deb , the Board has previously noted that you personally can be relied on to meet agreed commitments, just want you to know that you are appreciated! (Replacing windows at Heron Wharf)."

Ms S - Estates - 10/04/2008 "I am a resident of Paynetts Court, a complex which Ringley Property Services manages. I wanted to write to you to let you know about the outstanding service which one of your employees offered me. I have recently had a few issues with regards to my property which needed resolving and found that despite not being in charge of Paynetts Court, Gary Kane on your team, went above and beyond what was necessary to help me sort out my problems. He was efficient, professional and friendly at all times and I was thoroughly impressed by him! I must say that I don't generally go out of my way to compliment or complain about service but thought I would make an exception for Gary - it is so refreshing to come across someone who is passionate about customer service and willing to go the extra mile to help. "

Ms F - Estates - 03/04/2008 "May I just take this opportunity to say that I actually miss having Karen as a contact! She was always a great help to me."

Ms O - Estates - 02/04/2008 "Many thanks for getting the quote for us. I am very impressed with the way you help us with your suggestions and seeing it through for us! Thank you for this."

Mr L - Estates - 26/03/2008 "Thank you very much Stephen - my extended lease has just arrived!! I appreciate both Mary-Anne and your Solicitors help in this matter."

Mr B - Estates - 09/03/2008 "Firstly, thank you for an excellent and well written piece on Buying your Freehold, found on the leaseholdguidance website. My name is Kevin Burgher, and my 2 colleagues and I have recently had a surveyor to value our properties with a view to purchasing the freehold. I have written twice to the freehold owners with no success, and would thus like for you to possibly take this matter legally forward for us. "

Ms D - Estates - 13/07/2010 "I appreciate your help Muhammad in what has been a difficult, stressful, time-consuming and challenging process but we were sure from the beginning that we could give your all the evidence you needed to prove to you that this account has never been in arrears or had any amount outstanding. We are glad now to have reached a satisfactory conclusion and your help in the process has been invaluable. Many thanks to you for your efforts."

Mr R - Estates - 08/07/2010 "Relates the EGM, Shabana did well. She gave a confident presentaion, answered questions competently and dealt well with some difficult emotion at the end of the meeting. I am wware from residents about the need for quality and attention to detail in going forward. She and I will work well together."

Ms M - Estates - 02/07/2010 "What a refreshing change to work with a company that actually cares about its performance!"