Customers Insights

Mrs B - Estates - 21/12/2011 "Due to post being stolen, we changed the locks as it was a security concern. Sabrina, the Property Manager of the site, met with the locksmith on site ensuring all owners received new keys. This was all arranged and carried out in two days, in the week before Christmas. A quick turnaround leaving owners very happy."

Mr P - Estates - 21/12/2011 "I think Ringley have been good for the block and have tried to make what is a really difficult situation better. I am a reasonable individual and also fully understand that further litigation will not resolve the long term problem. I am grateful for your thoughts. We helped. Following unsuccessful major works one flat arbitrated against the freehold company resulting in a £20,000+ charge on the freehold title. The block appointed our Managing Director Mary-Anne Bowring to be a Professional Director to the company, run mediation between the parties, enter into a settlement agreement and collect contributions from all parties, else the block would have been indefinitely 'blighted'. "

Ms P - Estates - 30/11/2011 "Dear Lisa, Many thanks for your very quick and kind reply and explanation, it truly helped. I wish you a lovely evening."

Ms L - Estates - 16/12/2011 "Dear Mary-Anne, Just to let you know we had a very productive meeting at Innes Lodge, attended by Shabana, Jason and 7 leaseholders of Innes Lodge. This was really helpful, and we feel we have identified a number of actions that can move us forward. Can I also say how impressed I was by Jason's communication with the group (who were angry) - he was extremely calm and patient, and took pains to summarise everything that was decided so that everyone understood. I just wanted you to know how good he is."

Ms B - Estates - 22/12/2011 "Hi Jason, Got messages from Sabrina & builder who said he would come in the first week of Jan. That coupled with your email has made me feel content that the cake eating fur covered squatters will be a thing of the past! Thanks for your help and enjoy the holidays! We arranged for a builder to come and help an owner who noticed squirrels eating food. "

Mr P - Estates - 14/12/2011 "Dear Girish Thanks for the email and I note the comments. I am grateful to you for coming back to me."

Mrs B - Estates - 30/11/2011 "I do think that the responses and info coming from Ringley has improved, and I'm really pleased to get notices of Site visits etc. It's great to have a pro-active managing agent - I know so many others that are virtually invisible. "

Ms D - Estates - 30/11/2011 "I'm so pleased with the great service we get from you when there's a problem."

Mr H - Estates - 06/01/2012 "Hi Girish, Thanks for the feedback, excellent service. Cheers and Happy New Year. The owner told us that nobody on site had a parking permit, so we re-worded a document to reflect this to avoid any parking confusion on site."

The Negotiator Magazine - Estates - 24/11/2011 "In winning Innovator Of The Year, the judges felt that these guys had been highly innovative in a very tough market, and praised their courage in investing in the new initiatives, when it would have been easy not to bother. In winning Community Champion of the Year, the judges liked both the detail and breadth of Ringley’s approach to community engagement and praised its statistical analysis of its efforts. They liked the fact that the firm takes Corporate Social Responsibility so seriously that it has appointed a CSR champion to monitor the firm’s efforts. (We picked up these two awards at The Negotiator Awards)"