Customers Insights

Ms B - Estates - 08/02/2011 "I would like to take this opportunity to let you know how quickly things are dealt with. There was a smashed light in the car park (in the pathway of cars) this morning and when I got home tonight it had been cleared up - I can only assume this was done by the team who did the door handle today. Also, last year I happened to be home one day when the team were cleaning the hallway. I wondered what a noise was and when I looked through the spyhole a cleaner was cleaning on top of our door! - I'm very impressed with the attention to detail. They even pop air freshners in the hallway from time to time which is greatly appreciated. The cars for the cleaning company I see about are always neat and tidy and staff are discreet. I would also like to thank Elizabeth on reception for her help when I telephoned the other day. She is helpful and friendly and it was a pleasure to speak with her."

Ms M - Estates - 21/04/2011 "I would be very confident that Ringley will look after the owner's interests in managing 41 Millharbour. I have always found them to be efficient and prompt in communicating information to me, particularly in recent times re. the problems with the balcony areas. I think they supply a very good service."

Mr A - Estates - 08/03/2011 "May I take this opportunity to thank you all from the back office to the surveying Dept for your time & cooperation. "

Ms B - Estates - 15/02/2011 "Thank you for Ringley's recent letter regarding the 'attempted break ins,' I am certainly being more vigilant and congratulations to Ringley for their recent awards - well deserved. Keep up the good work. It is very much appreciated. "

Ms Y - Estates - 17/02/2011 "You really have done well to reduce the annual charges. Thank you for giving such a great service. "

Mr & Ms G - Estates - 21/04/2011 "I must congratulate you on the excellent service provided by a member of Ringley’s staff last Friday night when a very serious water leak developed in our block... I will not hesitate to say that Ringley’s response to the crisis was second to none. In conjunction with your recommended contract plumber we managed to escape serious flooding. "

Mr P - Estates - 12/08/2011 "Thanks Lockie, I appreciate your efforts in getting the broken door fixed."

Dr C - Estates - 16/07/2008 "Karen, this is just to thank you for seizing the initiative while I have been on site for the past few weeks and pressing so many things forward. The difference made to the property is enormous and draws comment from all associated with it, e.g. our letting agent and resident leaseholders. (Karen arranged a Site Visit to tie in with Dr C's flying visit to England, from Australia. She also supervised the works off the Site Report while Dr C was still in London to see the works done)."

Ms T - Estates - 22/05/2008 "I would like to commend Shahina very highly for her telephone manner, efficiency, helpfulness and politeness in arranging the appointment for an inspection."

Ms J - Estates - 13/05/2008 "Please could you pass on my thanks to David Field for preparing the report in such a short amount of time."