Customers Insights

Mr B - Estates - 09/03/2008 "Firstly, thank you for an excellent and well written piece on Buying your Freehold, found on the leaseholdguidance website. My name is Kevin Burgher, and my 2 colleagues and I have recently had a surveyor to value our properties with a view to purchasing the freehold. I have written twice to the freehold owners with no success, and would thus like for you to possibly take this matter legally forward for us. "

Ms D - Estates - 13/07/2010 "I appreciate your help Muhammad in what has been a difficult, stressful, time-consuming and challenging process but we were sure from the beginning that we could give your all the evidence you needed to prove to you that this account has never been in arrears or had any amount outstanding. We are glad now to have reached a satisfactory conclusion and your help in the process has been invaluable. Many thanks to you for your efforts."

Mr R - Estates - 08/07/2010 "Relates the EGM, Shabana did well. She gave a confident presentaion, answered questions competently and dealt well with some difficult emotion at the end of the meeting. I am wware from residents about the need for quality and attention to detail in going forward. She and I will work well together."

Ms M - Estates - 02/07/2010 "What a refreshing change to work with a company that actually cares about its performance!"

Ms R - Estates - 28/06/2010 "Thanks. I was taken back by the outbursts last night. I though Helen was brilliant and defused several verbal onslaughts. Thanks for everything you have done. "

Ms P - Estates - 28/06/2010 "Thank you for your time last night – I thought you were just wonderful! Extremely professional and you handled what could have turned into a bun fight, extremely well. "

Mr R - Estates - 16/08/2010 "This is excellent news Sabrina. Well done on getting that piece of paper signed. Looking forward to your advice of the sale price."

Mr H - Estates - 12/08/2010 "Thank you for your great services, it was a pleasure dealing with you."

The Board At Antrim Mansions - Estates - 21/04/2011 "We are grateful to Ringley, and yourself, in particular for administering this policy - it is not easy to change a culture but we are slowly getting there. Thanks once again on behalf of the board. "

Ms D - Estates - 13/07/2010 "I appreciate your help in what has been a difficult, stressful, timeconsuming and challenging process but we were sure from the beginning that we could give your all the evidence you needed to prove to you that this account has never been in arrears or had any amount outstanding. We are glad now to have reached a satisfactory conclusion and your help in the process has been invaluable. Many thanks to you for your efforts. (The company was claiming money which wasn't allocated in their own account.)"