Customers Insights

Mr A - Estates - 05/01/2012 "Hello Girish, Good talking with you again, even though in unfortunate circumstances. Thank you for your letter as promised, you are a man of your word."

Ms L - Estates - 15/11/2011 "Nick, the Property Manager, stepped in to intervene when he felt the owner was getting conflicting information. There was a delay in the sale of the property and letters of claim were added. The owner's solicitor said in 2010 there was a deficit but in 2011 Ringley found there wasn't a deficit. The owner was being charged for the previous year's deficit and we corrected information the solicitor had given to the owner. Nick emailed the owner saying "I would like to defer this issue to my doorstep, as Estates Manager I feel I should intervene. I am sorry that you feel that this matter has taken a different view, and such I wish to comment myself. Our customers are important to us, and hearing you unhappy gives me no satisfaction at all"."

Mr M - Estates - 19/12/2011 "Dear Shabana, Thank you for all of your prompt assistance in dealing with this emergency. We helped sort this out within one week, a water leak was coming down an electrical light. We were also working to fix the ceiling which had collapsed and repaint walls."

Mr P - Estates - 15/12/2011 "Dear Jason, Many thanks for your email and I note the comments. I am grateful for your reply and assistance. "

Mr P - Estates - 15/12/2011 "Hi Girish, Thanks and all comments are noted. I have heard from Jason and also grateful to you for following this up."

Mrs B - Estates - 21/12/2011 "Due to post being stolen, we changed the locks as it was a security concern. Sabrina, the Property Manager of the site, met with the locksmith on site ensuring all owners received new keys. This was all arranged and carried out in two days, in the week before Christmas. A quick turnaround leaving owners very happy."

Mr P - Estates - 21/12/2011 "I think Ringley have been good for the block and have tried to make what is a really difficult situation better. I am a reasonable individual and also fully understand that further litigation will not resolve the long term problem. I am grateful for your thoughts. We helped. Following unsuccessful major works one flat arbitrated against the freehold company resulting in a £20,000+ charge on the freehold title. The block appointed our Managing Director Mary-Anne Bowring to be a Professional Director to the company, run mediation between the parties, enter into a settlement agreement and collect contributions from all parties, else the block would have been indefinitely 'blighted'. "

Ms P - Estates - 30/11/2011 "Dear Lisa, Many thanks for your very quick and kind reply and explanation, it truly helped. I wish you a lovely evening."

Ms L - Estates - 16/12/2011 "Dear Mary-Anne, Just to let you know we had a very productive meeting at Innes Lodge, attended by Shabana, Jason and 7 leaseholders of Innes Lodge. This was really helpful, and we feel we have identified a number of actions that can move us forward. Can I also say how impressed I was by Jason's communication with the group (who were angry) - he was extremely calm and patient, and took pains to summarise everything that was decided so that everyone understood. I just wanted you to know how good he is."

Ms B - Estates - 22/12/2011 "Hi Jason, Got messages from Sabrina & builder who said he would come in the first week of Jan. That coupled with your email has made me feel content that the cake eating fur covered squatters will be a thing of the past! Thanks for your help and enjoy the holidays! We arranged for a builder to come and help an owner who noticed squirrels eating food. "