Customers Insights

Mr L 12/06/2012

Estates -
Email

Thank you for your efforts to reduce the annual buildings insurance costs. (We saved 33% on the insurance from the Peverel days, despite an £85,000 claim, before our time, in the year we took over).

Mrs W 04/07/2012

Estates -
Email

Thank you for confirmation of our parking bays Edward. Very useful to have and thank you for responding to my communication, such an improvement on the previous inefficient management company, well done.

Mr Y 18/04/2012

Estates -
Phone

Leo was very helpful, nothing but praise.

Mr Y 18/04/2012

Estates -
Phone

Nothing like complete efficiency, it's amazing, they ought to pay you more.

Mr W 26/04/2012

Estates -
Phone

Very very well done Jake. Very professional. Took a lot of stick from me, kept your cool.

Mr B 07/06/2012

Estates -
Email

Lee, Thank-you for all the help you have given us in sorting this matter out.

Ms K 03/07/2012

Estates -
Email

Appreciate all that you guys are doing to facilitate the long outstanding disputes. Great job.

Mr M 06/06/2012

Estates -
Email

Lee, Have to say, I do like the way you phrase these emails... (Email to owners updating them that the water supply had been restored to full capacity).

Mrs S 13/06/2012

Estates -
Email

Thank you for the nice surprise that a M & S voucher is on its way.

Mrs F 28/05/2012

Estates -
Email

Hi Denise, Thanks for running the block meeting today, we were very impressed with your performance and are re-assured that you are the right person to be managing our block.
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Mr L - Estates - 12/06/2012 "Thank you for your efforts to reduce the annual buildings insurance costs. (We saved 33% on the insurance from the Peverel days, despite an £85,000 claim, before our time, in the year we took over)."

Mrs W - Estates - 04/07/2012 "Thank you for confirmation of our parking bays Edward. Very useful to have and thank you for responding to my communication, such an improvement on the previous inefficient management company, well done. "

Mr Y - Estates - 18/04/2012 "Leo was very helpful, nothing but praise."

Mr Y - Estates - 18/04/2012 "Nothing like complete efficiency, it's amazing, they ought to pay you more."

Mr W - Estates - 26/04/2012 "Very very well done Jake. Very professional. Took a lot of stick from me, kept your cool."

Mr B - Estates - 07/06/2012 "Lee, Thank-you for all the help you have given us in sorting this matter out."

Ms K - Estates - 03/07/2012 "Appreciate all that you guys are doing to facilitate the long outstanding disputes. Great job."

Mr M - Estates - 06/06/2012 "Lee, Have to say, I do like the way you phrase these emails... (Email to owners updating them that the water supply had been restored to full capacity). "

Mrs S - Estates - 13/06/2012 "Thank you for the nice surprise that a M & S voucher is on its way."

Mrs F - Estates - 28/05/2012 "Hi Denise, Thanks for running the block meeting today, we were very impressed with your performance and are re-assured that you are the right person to be managing our block."

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