Customers Insights

Mr G - Estates - 05/02/2013 "Ringley - Keep up the good work! Thank you for helping us in getting about £13k + back from EDF. (Previous managing agent Peverel paid bills in error to EDF. We went to the Ombudsman and managed to get a refund of 13k from them)."

Mr F - Estates - 12/03/2013 "You are the management company for our block of flats and you are doing a splendid job. (After an era of over charging and wrongly charging by Peverel)."

Mr S - Estates - 23/01/2013 "Thanks for your help in getting this done as quickly as possible and for keeping me informed. I am indebted to you. I really got off cheap! I'm sure you are worth that, and than some! Next time I have another valuation you will be my first pick. It was nice doing business with you. (We received 2 instructions for million pound properties to be valued, we booked the inspections for the next day and at very polite request of the customer turned the reports around in 3 days and e-mailed them straight over to the bank and let the customer know)."

Mr A - Estates - 04/02/2013 "Thank you for swift resolution of this. (Ringley took over after a period of self management where matters needed more organisation to find a common purpose out of residents different agendas. A sale was being frustrated due to a 'alterations' issue. Ringley got on top of it quick, helped the Directors find a way forward. The sale was not lost)!"

Ms K - Estates - 12/03/2013 "I am so sorry you have had this experience with all of us. I agree you should not have to experience this. Just wanted to know that most of us in the building do appreciate everything Ringley have done and are very pleased with how you have progressed things along. (After a dispute between owners and a mediation case that racked up over £20,000 costs against the owners, the directors resigned and infighting began. Ringley facilitated a meeting and were appointed as sold Director/Chair to bring back some common purpose)."

Mr G - Estates - 13/03/2013 "Your very clear explanations of a previously tangled situation with the accounts were much appreciated by all. (We started managing the site in January 2013. The previous managing agent caused an accounting mess and Ringley & Mko Outsourcing Ltd sorted this out). "

Mr F - Estates - 07/01/2013 "You're definitely better than the other company. They were a complete total muppet show. There were more muppets there than what there was in the muppet show and they were ripping us off something terrible. I run a management company/block of flats myself so I know what you're going through."

Mr T - Estates - 06/02/2013 "Even as I have been writing this I have received a copy of an e-mail from James issuing instructions on these points. Prompt is good! (Dealing with rough sleeper issue on site. Following a visit to site, it appeared that the rough sleeper had moved on. On site were two uniformed community operatives, a representative from Ringley and Kleenfix also attended to clean up the site. A representative from the Camden Safer Streets Team said the rough sleeper had been seen in another area and appeared to have taken what they could carry with them. All possessions (that were stored in the bin store) and bedding were removed and kindly taken away by the bin men. The bin area and entrance areas were jetwashed and a strong disinfectant was applied. The strip light in the stairs was also changed. James then dealt with issues raised by the owner after a phone call)."

Ms R - Estates - 11/03/2013 "Thank you, and thank you ever so much for your help today. (Quickly re-arranging an interview and providing directions to get to Ringley)."

Mr T - Estates - 29/01/2013 "I had a useful and helpful conversation with Girish at Ringley this morning. He has circulated this update on the current action that is being taken. (Dealing with a rough sleeper issue on site)."