Customers Insights

Mr W - Estates - 03/05/2011 "I would like to say thank you for re-instating the clamping system to the development. It helps keep the site tidy and looking nice rather than seeing a mass of cars parked in a free for all fashion. On a separate note, I would like to thank you for sending out a letter regarding noise complaint due to laminate flooring. "

Mr T - Estates - 27/04/2011 "Thanks for your help. I, and other residents also I am sure, certainly appreciate the attention and assistance you have provided since taking over our account."

Mr J - Estates - 20/03/2011 "You do an excellent job here. Thanks for sorting out the bins, and the gate seems to work now too. The cleanliness is good too."

Mr G - Estates - 15/06/2011 "I just wanted to say thank you for going to the property, identifying the work that was needed and trying to get it done!"

Mr A - Estates - 25/05/2011 "Great effort, minutes are first-class quality, well-done."

Mr D - Estates - 19/05/2011 "Hi Kathy, I appreciate the efforts you have put in - many landlords wouldn't have shown your integrity nor investigated the way you did. I am glad that you have managed to sort this for me as it was a concern that I may not get all my deposit back. You have been fantastic, thank you very much. "

Ms R - Estates - 19/05/2011 "My immediate reaction is that you do a very good job. I have been here for almost two years and am extremely happy and find that the fact that so much is taken care of very well contributes to that contentment."

Mr M - Estates - 19/05/2011 "I was impressed by David's knowledge and understanding as this building was quite difficult to get the right valuation, and I felt that he understood this and I was quite pleased with the methodology that he used, which was a combination of yield and value, which a lot of other surveyors would have just used one of this methods but not a combination of both which is what was required in this instance. I also found David to be both courteous and knowledgeable as well as taking my view on board."

Mr R - Estates - 21/04/2011 "Congratulations on your website, probably the best in your field!"

Ms M - Estates - 04/04/2011 "Dear Mary-Anne and Lisa, Many thanks for the invitation to your Focus Group last Friday. It was good to meet some of the team and see the facilities. Thank you also for lunch and the opportunity to discuss the current issues. See you on Thursday. "