Customers Insights

Ms L - Estates - 01/05/2012 "Dear Emma, Thank you for the prompt reply. It is truly reassuring to know that we have a responsive address in these situations. (The hallway and emergency lights were off in the building so we sent an electrician to look at the situation on site. There was a stabbing in the doorway at The Ruby Lounge, a commercial unit at the bottom of the site so we looked into seeing if we could secure the site)."

Ms F - Estates - 04/05/2012 "Sincere thanks for the speedy response. (We had the patience to comment on and analyse their proposed lease and mem and arts whilst they were going through the process of granting new leases with extra complexity due to live work nature of the units. We reviewed new 999 year leases to be granted in an unusual live work development with a history of litigation. Many useful clauses adopted). "

Mrs M A - Estates - 09/05/2012 "Thank you for your e-mail explaining Nicholas's indisposition. Please extend our very best wishes to him and hopes that the medics will be able to put him en route to a complete and sustained recovery. We are so sorry that we will not be working with him for a while because he did arrange for the solution of a long standing problem with the lighting on part of our estate. The firm of electricians he instructed, Frontline, were very impressive. They spent time identifying the problem and executed the work efficiently and with minimum disruption, working well into the evening to complete the job."

Mr M - Estates - 16/05/2012 "Agreed, it was a good quick response. (The lock for the main entrance door on a site was stolen overnight, so we immediately started making arrangements to insta a new one the following day). "

Mr F - Estates - 15/05/2012 "I attended my first AGM at Haversham Place where my wife and I have purchased a property. It is currently managed by one of the residents but she no longer wants the job and no-one else is interested in filling her shoes. I mentioned that I have been very happy with the service I have received from Ringley at Randolph Court and said that I would ask you for an estimate of what your fees would be to take over the management."

Mr D M - Estates - 17/05/2012 "Many thanks again for the explicit, clear and encouraging progress already made. This is the most meaningful communication we have had. (Ringley rescued the site for a developer following the previous agent having mis-construed the leases and set up). "

Ms K - Estates - 21/05/2012 "Dear Sirs, Many thanks for the email and update, this is a great idea to keep the residents informed! (This was in response to an automatic email which the owner was sent, informing them when the next site visit was)."

Ms R - Estates - 26/04/2012 "That is brilliant! As I said, I think that Ringley has provided the best service we have ever had. Many thanks for all your help! "

Mr R - Estates - 16/04/2012 "Nick, Many thanks to yourself and Luke for the swift response. You have done the maximum you could have under the circumstances and for that I am very appreciative."

Ms R - Estates - 22/05/2012 "Lee, thank you for the reassurance about the lighting. You're doing a great job, thank you. "