Customers Insights

Garylintornestateagent - Estates - 11/12/2023 - Dartford "I met my property manager when he was fixing the electric gate himself in the block I live in. And then saw him again fixing and fixing again! He is always about and nothing is too much trouble for him. Being an estate agent I suppose my standards are high, but he is always on hand for advice or if I need information. He is also a decent chap and it is definitely better with him here than previous! Great guy."

Josephine Baker - Estates - 11/12/2023 - Camden "We have recently had problems with our lift and the engineers were not particularly pro-active, we also were without heating and hot water over the weekend. Our property manager and his assistant persevered with both these problems which were both solved at the beginning of this week due to their diligence. The residents of the block are very grateful for their persistence in these matters which reached satisfactory conclusions. Following on from the above, we had a further problem with the lift but again Dilara and Peter dealt with this speedily and efficiently."

Josephine Baker - Estates - 11/12/2023 - Camden "We have recently had problems with our lift and the engineers were not particularly pro-active, we also were without heating and hot water over the weekend. Our property manager and his assistant persevered with both these problems which were both solved at the beginning of this week due to their diligence. The residents of the block are very grateful for their persistence in these matters which reached satisfactory conclusions. Following on from the above, we had a further problem with the lift but again Dilara and Peter dealt with this speedily and efficiently."

Javier Oriz - Estates - 11/12/2023 - Dartford "I live in the Windsor building. I just wanted to highlight the great work of our housekeeper who maintains the building so clean every day. She’s also very nice with all the residents in the building"

Kalina Detko - Estates - 11/12/2023 - Dartford "5 stars for the housekeepers, the magnificent cleaner of the Windsor, Langley Square! She's keeping the building clean and surfaces shiny, despite the mud outside or occasional dog accidents. I was also impressed by the maintenance team, who quickly reacted to the car garage being flooded after heavy rain - pumping water out, unblocking the drains clogged with leaves and then setting up a dehumidifier in the communal area to prevent mould. The only bad experience was when the lift broke down - took a few days to fix, but regular email updates helped a bit."

Jessica Meehan - Estates - 08/12/2023 - Dartford "Our cleaner in the Earl also deserves a special mention for her cleaning and happy demeanour."

Jessica Meehan - Estates - 08/12/2023 - Dartford "Wanted to thank our property manager for his excellent customer service and work at Langley Square. He makes time for all the residents and can regularly be seen on call outs in the evenings and weekends. "

Julie Tang - Estates - 08/12/2023 - Dartford "Thumbs up for our cleaner in the Duchess! She does amazingly at keeping our block clean and fresh despite the few feral residents that inhabit amongst us. Well done Ana and thank you!"

Nikith Senthil - Estates - 09/12/2023 - Stratford "I am a tenant at River Heights and wanted to thank all the concierge for their hard work to keep the place running so smoothly. Really made it their first priority to organise an engineer to fix my heating system, especially during this terrible cold weather. Had the heating working within 24hrs of letting them know!! I really appreciated their efficiency and eagerness to help solve the issue. Thank you once again."

Nikith Senthil - Estates - 09/12/2023 - Stratford "I am a tenant at River Heights and wanted to thank all the concierge for their hard work to keep the place running so smoothly. Really made it their first priority to organise an engineer to fix my heating system, especially during this terrible cold weather. Had the heating working within 24hrs of letting them know!! I really appreciated their efficiency and eagerness to help solve the issue. Thank you once again."