Customers Insights

Mr W - Estates - 08/08/2013 "Hi Mary-Anne, We're about 3 months into our management contract with Ringley now and I just wanted to provide some brief feedback regarding Simon. I appreciate 3 months isn't a long time but I get the impression Simon has done a lot of work in that time! I think getting to grips with the historical issues at Carter House has been more difficult than expected however Simon has dealt with this extremely well. It's early days but I have been impressed with Simon's proactivity and project management skills. There is a long list of issues but Simon is prioritising them in a sensible way and ensuring we get value for money."

Mr B - Estates - 25/07/2013 "Director, at the meeting thanked Lisa for her hard work, looking after and caring for the site. Lisa took over and got the works completed with 9 months. They look forward to working with Lisa in the future."

Mr C & Mr T - Estates - 06/07/2013 "The last year has not been without its issues. What has impressed us particularly are the points: 1. Mitun always responds promptly and sets out what the possible solutions will be and, where possible, a timescale for dealing with problems. 2. Once a situation is 'in the pipeline' he has always then kept us informed. There is nothing so anxious making as a feeling that 'the line has gone dead' and therefore not knowing whether or not someone out there is actually still mindful of the situation. 3. His approach is always courteous and friendly whilst remaining professional. One senses that one is relating to a human being and being treated with respect and understanding whilst remaining at a high professional level. He clearly thinks things through and is capable of acting. Mitun is, in our opinion, a very good front man for your company, efficient, professional, personable. "

Ms C - Estates - 02/07/2013 "I just wanted to drop you a line to express my appreciation of the speed and efficiency of Debra Date, who I spoke to on the phone yesterday, when she very quickly pulled together some information regarding a long standing problem we have been experiencing at our property. I now feel I have enough of an overview on how things stand to see an end to what has taken an age to sort out."

Ms S - Estates - 11/06/2013 "Everytime I call Ringley I never get ‘no’ but you’ve been so great, so helpful. Thank you so much. (Dilber found out information about the windows and called back to give this information). "

Ms B - Estates - 11/11/2013 "Dear Lockie, Thank you very much for your message below, and trust this finds you excellently. The proactive approach from Ringley has been noted and is very much appreciated. (This is in relation to repairs)."

Mr P - Estates - 09/10/2015 "James & Simon- Once again we would like to Thank you for taking this responsibility on at such short notice and for your great efforts the last 2 days in helping us plan and start putting measures in place to improve the security of Brecon Lodge once and for all."

Mr I - Estates - 04/04/2013 "You have been outstanding in all you have done for me, so I have suggested to my business partner that we use you in future for all our sales and purchases. "

Mr W - Estates - 14/05/2013 "Dear Girish I would like top thank you for the phone call you made. Thanks for your time you invested and for your concern. It’s really appreciated. Any understanding shown to us is like gold dust. Living in these conditions for so long is truly heart wrenching so to feel that you still wanted to sort a few old remaining matters that apparently have not yet been solved is heart warming. "

Mr D - Estates - 12/06/2013 "Thanks to all for seeing this through! (Delivery and installation of a shed on site)."