Customers Insights

Mr B - Estates - 06/11/2013 "Hi Lisa, Just looked at your e-mail and would like to thank you for your rapid response regarding the motorbike parked opposite my bay. After 3 weeks of phone calls to the parking company without any success, then just one phone call to you and problem resolved. Thank you again, you're a star. "

Mr N - Estates - 22/10/2013 "When you got involved you took responsibility for the issue, found out what to do, chased things up and this resulted in the car being moved. You also kept me informed with what was going on which is such an important aspect of customer service. (Resolving a dumped vehicle issue)."

Elite Fire Protection Ltd - Estates - 24/07/2013 "It's very kind of you, thank you. That's super. Thank u so much for that. That was a job I was putting off but you sorted it all out. You're a superstar. Thank you very much. (Giving details of who Property Managers were for various sites as they wanted to send renewal quotes in relation to a number of fire alarms and emergency lights)."

Ms W - Estates - 10/09/2012 "AMAZING !!!! Great news. after finding it impossible to sell my flat due to an awful landlord frustrating every process and it being impossible to buy the freehold, finally with the help of Ringley legal we're on our way to a well managed block and my flat becoming a sellable asset. (Freeholder was missing. No managing agent. Four flats. We were instructed re the RTM process)."

Mr K - Estates - 31/07/2013 "I think we got good updates and it seems to me that we’re coming to the end and can see the light. I’m happy with the explanations on the accounts and thanks for the additional colour below on increase. Thanks again for the way you’re running our site. It’s appreciated as you could hear last night from various residents. (Feedback after the AGM)."

Kingsgate Developments (contractor) - Estates - 03/07/2013 "You have been very helpful and took the trouble to get back to me."

Mr W - Estates - 26/01/2013 "Your updates are amazing! I was just writing a message to my "Woodlands Residents" list when this message arrived from you. I was not expecting it. Many thanks for you excellent service! "

Mr C - Estates - 10/07/2013 "Hi Mitun, Thank you very much for dealing with my request so quickly. I am pleased to advise that the car was moved yesterday evening. I am really impressed by how fast you have dealt with this matter and the level of service provided. "

Mr B - Estates - 30/07/2013 "Firstly thanks for the current upkeep of the estate. I know it's over a year since Ringley took over, but you can see the difference in the gardens, cleanliness of public spaces and general correspondence is far better than the previous management company. "

Mr S - Estates - 01/08/2013 "Dear Denise, Good to see you. Thank you for the excellent job and my congratulations to Mary-Anne for managing the miserable task of Chairperson of The AGM. "