"I'm one the residents and directors. I wanted to drop a quick line to say how impressed I was with the actions of our new property manager, Brian McKarkiel-Powell. He dealt with a power outage we experienced this week swiftly and professionally. Exactly the sort of service myself and the other directors expect. A great start, long may it continue! " Mr B - 0170S - Stanhope Court 544

"Thank you for arranging the introduction of parking permits. The parking issues have improved in the last three weeks since the new scheme was implemented. A big thank you to everyone involved." Ms C- 0435S - Drayton Garden Village 543

"Just to let you know that we managed to pick up the key from the delivery sorting office. Thank you so much for sorting this out as the only access for me would be via the back door through the communal gardens. Also, please can you let your Manager know that we are very grateful to you for processing and turning this around so fast." Mr S - 0502S - East India Way 542

"You are truly brilliant." Ms M- 0474S - Royal York Mansions 541

"Dear Viragi, Many thanks for your email, and for applying the due credit so swiftly and so efficiently, and sending the statement. Both you and Briam, whom I have also thanked, have been very helpful. Much appreciated by my wife and myself. " Mr T - 221 Randolph Avenue 539

"I just wanted to personally thank you for all your work this year." Mr R - 0033S - Chaucer Place 538

"Thank you for your prompt and informative reply. You were prepared to tackle some of the many issues on East India Way. " Mr D - 0502S - East India Way 537

"Many thanks and just wanted to say that your help was really appreciated! (Helping with the budget). " Ms F - 8038S - HARWOOD ROAD 536

"I am very happy with how the development is kept, the level of cleanliness is excellent and the gardens are beautiful. It is a pleasure to live there." Ms C - 0548S - Burnt Oak Broadway 535

"Thank you for your assistance in this matter (receipt of the management pack) and in particular thanks to Alex, Reuben and Jessica." Solicitors- 0425S - Charter Place 1-14 Sanders Place 534

"Rami is proactive and knows his stuff." Mr F- 0289S - Grange (The) 264 London Road, St Albans 533

"Thanks for being efficient. (Arranging repairs and providing a timescale)." Ms H- 0263S - Aspen Green 532

"Thanks for being efficient. (Arranging repairs and providing a timescale)." Ms H- 0263S - Aspen Green 531

"Well done for taking care of this :) (Repair to front door, which was not locking)." Mr K - 0548S - Burnt Oak Broadway 530

"I am writing to give feedback on Karen's help in explaining and my bills, organising regular Direct Debits and sending me updates with changes to the amounts due. I have been able to be in e-mail contact with Karen who has been extremely clear, concise, efficient & responsive - which I'm extremely grateful for! She is superb in cutting to the chase & clarifying the key details for me." Ms T - 0516S - Eldon Court, NW6 529

"The process has been well coordinated. (In relation to the Accounts)." Mr B - 0516S - Eldon Court, NW6 528

"I am so grateful for your help, thank you. " Mr B - 0230S - Millharbour, E14 (ends 17/10/2016) 527

"Hi Kumari, Thank you. Very efficient. (In relation to financial queries)." Mr P - 0541S - Walters Slade Court 526

"Dear Simon, Just wanted to send you a note of thanks and support for all of your help. I thought you ran the AGM very well and very professionally, and thought the outcome was very fair. (Following an Annual General Meeting)." Ms B- 0553S - Haverstock Hill No 52/54 525

"Dear Simon, Thanks so much for taking the time to meet with us last week and for staying late to do so. The meeting was really helpful. Thanks again for all of your help - I feel much more hopeful about getting the building in better shape with you on board. (Following an Annual General Meeting)." Ms B- 0553S - Haverstock Hill No 52/54 524

"Jean is awesomely professional, friendly and excellent. Wow! (The site had no directors. Some owners requested additional gardening work, which was needed. Wanting to be fair, Jean consulted all owners in relation to proceeding with this work. A majority decision was received to proceed with the works, but less than 50% of owners had voted. Jean emailed owners informing them that we would instruct the gardener to carry out the additional work - but following a response from owners, decided to delay the work, but the gardener advised that if the work wasn't carried out by the end of the month then it would take approximately 6 months before carrying out the works. Therefore Jean instructed the gardener to proceed and informed owners about the problem in delaying the works and that the work fell within the year's budget)." Ms S- 0512S - HONOURS MEAD CARSHALTON 523

"Hi Mitun, I would like to thank you for all your work on behalf of the estate over the last few years. It has been really helpful to have someone who knows the estate, the leaseholders and the residents well." Ms A- 0211S - Butterfly Court 522

"Dear Leah Thank you for your help. It has been a pleasure working with you. Thank you for everything, even the on-site caretaker has been a great help. " Estate Agency- 0544S - Stourcliffe Close 521

"This week Alex has been impeccably courteous, helpful and efficient in dealing with the matter of the Licence to Alter and in his communications with us, and this is much appreciated. It is only fair to place this on the record." Mr T- 0467S - 221 Randolph Avenue 520

"Alex, due to your kindness and helpfulness from Jess on the telephone this morning, and Clovelly Management, I might make the deadline from the Land Registry." Ms J- 0435S - Drayton Garden Village 519