Customers Insights

Diane - Estates - 20/03/2024 "Our new estate managers arrived and made a massive difference, they have taken an interest in talking to us to see what we want for the site. They have not just listened but taken action to give us a nice place to live again within a very short period."

Resident - Estates - 19/03/2024 - Stratford "The Concierge at river heights is so helpful and always goes above and beyond to support any issues or queries from residents. He does a great job and always does his best to help!"

Wojciech Wojtek - Estates - 18/03/2024 - Camden "I have problem with energy today i have help from one of the guys who is working there I have got everything i need very quick response and I have my energy back"

Chelsey Anderson - Estates - 14/03/2024 "I woke up with a problem with a few mice droppings yesterday morning, when to concierge andthe estate manager contacted me straight away and the problem was sorted with in an hour! With a 7 month this is daunting and I’m so grateful for the help that was given! Also he kept in touch to make sure everything was sorted. Thanks so much and I really appreciate it!"

Stuart Taylor - Estates - 07/03/2024 "I wish to thank the onsite manager for his recent professionalism in finding the cause of a water leak to my ceiling and fixing it. Although I thought it came from the flat above he sourced it to the extractor vent on the roof. He has since sealed the ducking and also made good in the piping in my ceiling. To me he has been resourceful, quick, efficient and professional. "

Sfth - Estates - 06/03/2024 "Since taking over the management of our apartment complex in Cardiff Bay, Ringley have made a significant difference. The grounds are tidier, staff are better trained and the communication is excellent. But mostly importantly they’ve tried incredibly hard to assist residents and the association to navigate the cladding scandal and help us get to a positive outcome. Very proud of them and everyone who works for them at Prospect Place."

Celia Monaghan - Estates - 09/03/2024 "I had water pouring into my apartment in Pendeen Tower - not for the first time either - and I rang the concierge in my panic as it was worse than ever like a waterfall with bits of ceiling coming down and she was so calm and caring and reassuring and got people there straight away - what a treasure this lovely lady is - what an asset to Ringley and I can’t thank her enough for taking the incident seriously and not palming me off like I’ve been in the past!!"

Celia Monaghan - Estates - 09/03/2024 "The onsite manager was marvellous, he is supporting and understanding and saw everything that was wrong and not done and his involvement has escalated the situation to hopefully get this resolved so thank you for doing excellent work and caring - I only want this fixed - I’ve been flooding in my apartment for years now and it’s caused damage and massive distress and just making people take responsibility is all I’ve ever asked and to put it right"

Farrukh Kirmani - Estates - 09/03/2024 "Had an ongoing Problem with water leakage at my Flat in prospect place Cardiff. I was referred to the onsite manager who efficiently dealt with the matter very efficiently. He identified the problem and solved it, of which I am very grateful. "

Consumer - Estates - 06/03/2024 "I approached a member of the team at prospect place with a query/issue and he was so understanding and efficient. I had a message with the answers I needed so quickly. I’ve waited days previously for a reply to a simple questions asked, I had my message/answer within an hour. He is friendly and nothing is too much trouble. He is an asset to the PP team and one we need to keep permanently please."