Customers Insights

Mr S - Estates - 13/05/2013 "OUR CONGURATULATIONS TO RINGLEY. WELL DONE AND KEEP THE GOOD WORK GOING……………………LOOKING FORWARD TO WORKING TOGETHER FOR ANOTHER YEAR!!"

Mr C & Mr T - Estates - 10/06/2013 "A big 'thank you' to Mitun for his sterling work on handling the effects and after issues of the two water incidents. (Mitun arranged to get the leaks fixed at the earliest possible time (out of office hours) and pushed the insurance company to pay out)."

Ms D - Estates - 19/05/2013 "Hello Lisa, The security firm have rejigged the buzzers so they only ring in the designated flat so that is a great improvement for the estate. Thanks for your swift action, have to award you a GOLD STAR again!! The gardens are looking great with the new plants and I have a new window box with shrubs to match the one on the other side of the block opposite. I am well pleased. "

Ms K - Estates - 19/06/2013 "Hi Katie, Lisa always seems to care about the building. Some peoples' attitude (not at Ringley) is that as long as they're getting their money they don't care. I never feel that way with Lisa. "

Mr H - Estates - 20/12/2012 "Dear James, I would like to wish you a merry xmas and a very good and happy new year. There is an improvement at Saxon Hall due to your good work, for which I would like to thank you. (With the various goings-on making life difficult for some residents, the management of the building was challenged. James, as the Property Manager, took on-board comments and improved the site)."

Mr W - Estates - 12/06/2013 "I appreciate your response as usual. It means a lot. Thank you very much indeed."

Ms T - Estates - 13/06/2013 "Thanks Girish for keeping me in the loop. Much appreciated. (Updating an owner)."

Mr F - Estates - 14/06/2013 "My initial phone call to Ringley was made at 12.22. I asked if she could locate a copy of the last AGM minutes in your absence. She politely put me on hold, made inquiries and got back to me within a minute. She asked me if I would like a copy, to which I said yes, and confirmed my e-mail address from your records. I received an e-mail from her at 12.28. Very impressive. Her responses to my requests were clear, and she obviously has a "can do" attitude. Whilst most of us complain about poor service we get from certain companies (especially utilities), I will always take time to compliment good service. Dilber deserves recognition for the manner in which she represents Ringley, and I am pleased that you will make such a recommendation."

Mr L - Estates - 17/06/2013 "I note that you have included an A3 print out of the budget and breakdown of reserve B demand, and I just wanted to say that I have found it extremely informative - it has the right level of details and given the currently high level of demands it is very useful for us owners to figure out what is the run-rate, what is a one-off and what we are actually paying for. If one bothers to read it that is! I have also found the letter you attached on the front very useful. I hope that you will keep this piece of good work going in the future. "

Mr S - Estates - 20/05/2013 "Thank you for so much additional positive information. Congratulations to your firm and the Directors, I look forward to further news as appropriate. (We achieved closure on a day 1 legal drafting mess where leases between 2 solicitors on the same scheme did not match up leaving people to pay for "unreasonable" expenditure they did not benefit from. After a tough negotiation and lease variation we reduced owners balancing charges from £30,335 to £8,111.00)."