Customers Insights

Shelagh - Estates - 07/12/2022 "Just a quick note to say how well Adele performs her duties - she is a credit to the profession as is polite, professional and knowledgeable. We are a small managed estate in Peterborough with an unenvious task in respect of site management as we have a converted listed building as part of the portfolio split into apartments, a series of residential properties and a lot of greenspace, park and sustainable drainage ponds. The site has been initially very difficult to manage due to a poor handover from the Developer (issues still outstanding 5 years in), and an initial Relationship Manager who didn't necessarily have the skills that Adele does. We have come on leaps and bounds over the last 2 years and progression is now being made with a really good relationship between Adele and the Resident Directors and freeholders/leaseholders on site. Working together to get to a position where all the relevant contracts that are required are in place and monitored, the site is looking good now and working to try and resolve outstanding issues with the Developer. Adele would be a great mentor and positive role model to any new members of Ringley staring their career in Relationship Management - make sure you retain this member of staff. Estate Management is always very difficult and can be costly - working together we have managed to 'keep costs' at the lowest possible with good procurement and regular reviews of contracts - yes, the cost is still high on site but it reflects living in a site which meets statutory and legal requirements as well as being safe and looking fabulous and an asset to the community."

Mark - Estates - 06/12/2022 - Dartford "Liam at Langley square has helped us resolve a number of problems on our development and has gone out of his way to investigate and find a solution on both occasions. One thing we noticed about Liam is that he really listens and understands the issue so that he can resolve it in the best possible way so the issue doesn't come back. Something which is also really refreshing about Liams approach is that he made himself known in person and didn't communicate from behind a phone or computer which resolved the issue so much quicker because he got to see it first hand. Really appreciate all his hard work around the development."

Hanein - Estates - 04/12/2022 - Camden "Easy to communicate with and very helpful"

Diane - Estates - 01/12/2022 "Very helpful advice from Charlotte, will call back next week to set up Direct Debt. Many thanks"

Julie H - Estates - 29/11/2022 - Milton Keynes "Very helpful conversation with Glory earlier who confirmed my account was in fact in credit, no money due, which is good news indeed!"

Prince Obi - Estates - 30/11/2022 - Dartford "I have lived here for over two years now in Langley Square and I personally have to praise the new site manager Liam Washington. Since Liam has come I have had a go to person on-site all the time who deals with what you ask the best way he can and very fast and efficiently!! I had a few issues past couple months but Liam helped get them all sorted with a quick turnaround. Very polite and great sense of humour and its just nice to know you can call on the site and he will be there to help in the best way possible."

Grace Mimi - Estates - 25/11/2022 - Camden "Very fast response to problems in the building. Always available / willing to help during working hours."

Julia Bracewell - Estates - 24/11/2022 - Dartford "Relationship Manager Liam Washington Langley Square. Through experience with an issue I had I found Liam very helpful friendly and very efficient in resolving the issue. He has shown dedication and hard work to resolve issues within a quick and efficient manner. Keep up the good work"

Terry Cimini - Estates - 23/11/2022 - Dartford "I lease several apartments at Creek Mill Way and various other properties and have dealt with a number of service managers over the years. I have found Liam Washington as been the most professional person that l have dealt with to solve my problems it as been a pleasure to communicate with someone with knowledge, common sense and compassion."

Debra Allen - Estates - 17/11/2022 - Camden "I am absolutely delighted with the Ringley Team due to their communication, support, wonderful staff members and being incredibly responsive and helpful with any issues. Outstanding and excellent customer service."