Customers Insights

Ace - Estates - 30/01/2025 - Dartford "The housekeeper for our block is a legend"

Nick Malone - Estates - 30/01/2025 - Greenwich "I write to express my great appreciation of the very high level of knowledge, commitment and professional support provided by our Relationship Manager of the Ringley Group in recently solving an important maintenance problem in my apartment."

Roman (splento) - Estates - 16/01/2025 - Greenwich "Over the past 20 years, I've dealt with various managing agents, and my experiences, frankly, have not been great. If you’re lucky, you might get a response to an email or call within days—more often, it’s weeks. I’ve even had to resort to physically visiting offices to obtain documents because no one would reply. So, when Ringley took over the management of our block, my expectations were understandably low. However, I have to say they’ve completely redefined what I thought was possible in this industry. Typically, with services like Michelin-starred restaurants or five-star hotels, exceptional service is expected—it’s the baseline, and only subpar experiences get noticed. But when you expect very little, and then receive five-star service, it’s truly remarkable. I rarely leave reviews, but I felt compelled to write this one because Ringley’s team has been absolutely outstanding. I’d particularly like to mention our appointed relationship manager, legal advisor and onsite office manager, who have been nothing short of exceptional. Their efficiency, professionalism, and courteousness have been consistent throughout. As the saying goes, "one swallow does not a summer make," but when three individuals in a company deliver this level of service, it’s a clear reflection of the entire organisation’s values and culture. Thanks to Ringley, I no longer dread dealing with managing agents—I feel incredibly grateful to have them overseeing our development. If you’re looking for a managing agent that delivers true five-star service, Ringley is the gold standard."

Julie Boyd - Estates - 13/01/2025 "We recently had some plumbing work done which required the water being shut off for a short period on the whole of our floor in our apartment block. Our caretaker was extremely helpful, as always, coordinating the shut down with us and our plumber. It all went without a hitch and minimal disruption."

Chloé Foin - Estates - 26/12/2024 "Here to leave a review for the team who clean our block every day. They are such a lovely pair, they do a great job of keeping the building clean and are always friendly to chat to. Our dog loves getting his daily fuss too."

Chris Breistein - Estates - 20/12/2024 - Dartford "The cleaner who cleans the facilities is amazing! Kind, friendly and good at her job! I’ve lived in the Duchess for 4 years and she always has a smile on her face and helps where she can!"

Pushpanjali - Estates - 20/12/2024 - Dartford "The housekeeping at James Smith Court (Duchess) is on point. She is an amazing housekeeper and a lovely person who’s always polite and helpful. She’s diligent at her work and adds to the eco of living in a lovely neighborhood."

Lisa Horsley - Estates - 20/12/2024 - Dartford "The cleaner is so lovely and AMAZING at her job. The duchess always looks pristine and she always says Hi and is super friendly."

Marie Hayward - Estates - 20/12/2024 "Our property manager was appointed this year and she's worked hard to bring our complex up to standard as we experienced a number of issues prior to her arrival. She is friendly, professional and really goes the extra mile. It's been a challenging year, and she's dealt with every challenge quickly, effectively and with a smile."

Rukmini - Estates - 20/01/2025 - Greenwich "I hope all the members of staff at The Ringley Group are as professional and helpful as our appointed manager. He is prompt and attentive. I recently interacted with him and he is so on the ball, and was genuinely interested in helping me sort out my problem. Thank you"