Customers Insights

Jules - Estates - 10/10/2025 "The maintenance team at Prospect Place has been a great help. We have a leak and he gave us some good advice for a temporary fix, until a proper fix can be sorted. He also spotted a problem with a loose wire and fitting on a radiator and fixed that whilst he was there so that it is secure."

Jake Thomas - Estates - 10/10/2025 "Excellent Service. I would like to bring attention to our on-site caretaker who is the maintenance person for Prospect Place,Ferry Court,Cardiff. He has been working at the site for several years and is always friendly,professional ,knowledgeable and helpful;Dan is hardworking and nothing is too much trouble for him to deal with.He deals with matters quickly and properly.In my opinion he is a credit to the Company.Thankyou."

Rohit - Estates - 10/10/2025 "The caretaker was extremely helpful when there was a leak in my apartment. He acted immediately & did everything possible to stop the leak & fix the issue. Responded efficiently & in timely manner."

Jonny Williams - Estates - 12/10/2025 "The onsite Caretaker was very quick to diagnose the leak in my flat. He contacted weatherguard and the problem was resolved within a few days"

Laura Thomas - Estates - 10/10/2025 "I can’t fault the cleaning team at, Breakwater House is absolutely spotless. I am always greeted with a smile as well and nothing is ever too much trouble for them! I hope the staff mentioned above are respected and appreciated as you don’t come across hardworking people like this very often!"

Board Game Beacon - Estates - 30/08/2025 "Review of Ringley Property Manager – Claire Radley Since Claire Radley became our property manager at Cedar Court only a few months ago, the transformation has been nothing short of remarkable. Claire has brought an energy and efficiency that we had long been waiting for, and the difference she has made is visible in every corner of our community. She has established regular and transparent communication with residents, ensuring that we always feel informed and listened to. Practical improvements have been swift and effective: window cleaners and ground maintenance staff have been appointed, the long-unreliable lift has been repaired, and much-needed benches have been installed in the garden so that residents can finally enjoy the space. Claire has also shown great sensitivity to residents’ wellbeing. By installing visors on the car park lights—which had previously shone directly into windows—she has significantly improved comfort and mental health for many. This kind of thoughtful, resident-focused action speaks volumes about her approach. What sets Claire apart is not only what she has achieved in such a short time, but also the way she works. She demonstrates an encyclopaedic knowledge of the property and keeps on top of every job in progress. It is clear that nothing slips through the cracks under her management. Compared with our previous manager—who was personable but struggled to deliver results—the change under Claire’s leadership is monumental. She has achieved more in months than we saw in years, and we cannot overstate the positive impact this has had on our daily lives at Cedar Court. We write this review to make it clear: we want to ensure Claire remains our property manager long into the future. Her professionalism, efficiency, and care for residents have raised the standard immeasurably, and we are deeply grateful for her work."

Angelika Shelukhina - Estates - 10/09/2025 "I have been a resident at Warren house for the past 25 years and we have never ever really had a proper Building manager in all these years. The new estate manager is really professional, always in hand and easily reachable. He personally sorted out some important issues I had with parking ticket as well as some personal ones in no time and with sincere desire to help. Well done Mr.Johnson, you are indeed the manager we needed for so long ! Thank you for all your help and support !"

Avi - Estates - 26/09/2025 - Camden "Always facing reality, and providing you with the best service!"

Fiona Esoko - Estates - 26/09/2025 - Greenwich "I would like to take a moment to recognise the cleaner at Holly Court. He is one of the most hardworking and dedicated people I’ve ever come across. I never see him when he isn’t working—he is always busy keeping the area spotless. He goes above and beyond every single day. He’s friendly, polite, and always willing to help. Whether it’s holding the door open or offering a hand if he sees someone struggling with bags, his small acts of kindness make a big difference. On one occasion, he helped my mother, who was very unwell and walking around in a state of delirium. His calm and caring response meant so much to me and my family. It’s rare to find someone who takes so much pride in their work while also genuinely caring about the people around them. he is a real asset to Holly Court, and I hope his efforts are properly recognised."

Thomas Jones - Estates - 01/09/2025 "I had previously struggled to get hold of a member of management, but I happened to bump into the Maintenance Manager by the concierge office. He was lovely, very friendly, and managed to help me with my queries. He is a true credit to the Ringley team at Prospect Place."