Customers Insights

Bdour - Estates - 11/09/2023 "I really had a great experience with the Ringley Group as a whole. All of my questions and concerns were met with straightforward answers and the paperwork was explained flawlessly. It really made the entire process smooth and very reassuring. I will definitely recommend it. "

Emma Louise Francis - Estates - 07/09/2023 "Everything has improved, our Relationship Manager puts a lot of effort into her work and making our homes a better place to live. Thank you."

Scott Evans - Estates - 07/09/2023 "Their leadership in navigating the crazy world of the cladding crisis has been amazing, they have worked with local and national government, along with national building agencies, to find a clear way forward for those residents put in a difficult position and unable to sell their properties. Since Ringley got involved with this, there was an immediate positive improvement and I am extremely grateful."

Emr - Estates - 03/09/2023 "I'd like to thank the Ringley team and management for engaging with with Bellway in Prospect place in Cardiff Bay to resolve the issues that have hamstrung owners and leaseholders over the last few years. Also my thanks for engaging with local government and Michael Goves office to draw attention to the difficulties mortgage holders are having at this time."

Mark - Estates - 04/09/2023 "I would like to say a big thankyou to you in appreciation of what you have achieved through the work that you have been doing. As a leaseholder I am really pleased that we have achieved a way for properties to be sold after the stalemate and inertia over the last few years. I totally agree that alot of the work that you have been doing is outside of the scope of our contract with Ringley, but even before you had commenced with the contract on 1st June 2021 you had started project managing the situation facing all leaseholders at PP. As a director on the board we were looking for a company to take over the Management of PP who would be capable of managing all of the longer term problems facing the board, and I feel that we made the correct decision in awarding to Ringley and to reduce the onus on a collection of unqualified volunteers all looking at problems through different perspectives, and having different views. I am sure that you will receive similar feedback from others, and I have seen that you have already asked for feedback, which I will complete as well. In addition I do also realise that the work that you have been involved with also relies on the input from all members of your company, and that the positive results achieved are due to all of their hard work, effort and support and should also share in the satisfaction that you have all achieved. I know we have a lot of work still to go to remediate all of the current known defects, but this is a major step forward for many Leaseholders. "

Jonathan - Estates - 04/09/2023 "Fantastic company going above and beyond to help its clients. Keep up the great work all."

Brian R - Estates - 04/09/2023 "Having owned a leasehold apartment at Prospect Place, Cardiff for nearly 10 years and seeing the effort of the 2 previous managing agents, I am delighted by the progress made in very difficult circumstances by Ringley on many fronts."

Brian Robbins - Estates - 01/09/2023 "Having owned a leasehold apartment at Prospect Place, Cardiff for nearly 10 years and seeing the effort of the 2 previous managing agents, I am delighted by the progress made in very difficult circumstances by Ringley on many fronts."

Lyn Burn - Estates - 01/09/2023 "My apartment block, like so many others, has been affected by ACM cladding issues and new regulatory requirements that have resulted in mortgage lenders refusing to provide loans on apartments, and insurers imposing significant premium loads. Although there is still some way to go, Ringley have endeavoured to engage with the developer, the Welsh and UK governments and the lending industry, to seek practical and economical solutions to the current problems. They have also communicated regularly with residents throughout this period, providing clear and concise guidance and updates as often as possible."

Anon - Estates - 01/09/2023 - Camden "Much effort has gone in to navigate through the issues, notably “unsafe” cladding, experienced by leaseholders following the tragedy of Grenfell Tower. Tangible fruits of this work are now becoming evident for which I as a leaseholder am extremely grateful."