Customers Insights

William Breese - Estates - 11/10/2023 "Just over a month into our tenancy and I'm incredibly impressed, been an amazing help from our first enquiry, signing paperwork and moving in, and aftercare and ironing out any issues. One if the best renting experiences I've had in London so far."

Georgina T - Estates - 09/10/2023 - Abbey Wood "I reported a trip hazard last week. Within a week she had organised the utility company to have the manhole fixed,taking the report seriously and arranging the fix. "

Mike Hood - Estates - 09/10/2023 "There was recently a problem with the drainage in our flat block and waste water was coming up out of a manhole cover and onto our ground floor balcony area. Our relationship manager sent someone out to fix the problem later that day, and emailed everyone to let us know they would come. They came without me realising, so I sent an email that evening in a quite grumpy tone demanding that they come the next morning, and straight away on receiving my email she got them to come out again to make sure that everything was OK and they really had fixed the problem the night before! I was very grateful for her responsiveness and willingness to go the extra mile to make sure everything was properly resolved and to our satisfaction, even when my communication had been misinformed and grumpy! "

Ying Zhi Kong - Estates - 11/10/2023 - Stratford "The people at the concierge are really friendly and helpful. They were so patient and ready to help. They make an effort in getting to know the residents and would let us know when we have a parcel. Couldn't ask for a better service from them both"

Ying Zhi Kong - Estates - 11/10/2023 - Stratford "The people at the concierge are really friendly and helpful. They were so patient and ready to help. They make an effort in getting to know the residents and would let us know when we have a parcel. Couldn't ask for a better service from them both"

Ahmed Mehana - Estates - 02/10/2023 - Camden "Amazing staff"

Todor Ivanov - Estates - 18/09/2023 - Stratford "Thank you for your constant care and good service. Especially I would like to thank Ludovit for resolving an issue I had with the hot water in my flat. Splendid service!"

Salih Yalcin - Estates - 18/09/2023 - Stratford "Ludovik and James very nice people people and very helpful with services."

Salih Yalcin - Estates - 18/09/2023 - Stratford "Ludovik and James very nice people people and very helpful with services."

Manne - Estates - 14/09/2023 - Manchester "super nice"