Customers Insights

Doloros “doloros” Agathangelou - Agency - 27/06/2024 "The surveyor provided a fantastic service and I couldn’t have asked for a better surveyor. The surveyor was always available to answer any questions, deal with any issues and we are grateful for her five star service."

Aleksandra Kokot - Estates - 27/06/2024 - Wimbledon "I live in a gated development managed by Ringley since October 2022. I'm very house proud and like to keep things clean, organised and well maintained. I found it very frustrating when I realised that the estate was not managed well. I exchanged many emails with the manager at the time, to try and sort it out, without much effect. In early 2024 a new manager took over responsibility for our development and things started getting better. She organised leaseholders meeting to understand issues which needed addressing. Our gate has been out of order for almost two years and she got onto finding a contractor who can sort it out. She changed the ineffective cleaning company to improve cleanliness of the estate. I had a problem with pigeons fouling on my bedroom window. Eventually the pigeons found a way to enter the boxed roof gables, and set up a nest in there, which caused even more of them to hang out on the roof and around my window. The noise and fouling was relentless. I could not open my bedroom window at all. I was liasing with the previous manager for over a year to resolve this issue with no real action being taken. She instructed a pest control company and later a roofing company to close off access to the roof area and keep pigeons out, as well as install pigeon proofing measures. I can't thank her enough for getting this resolved. It allows me to get fresh air into my bedroom and enjoy my property again. She was also on the ball when a waste stack got blocked and I had dirty water backing up to my flat. She got a plumber out to resolve the issue promptly. She is professional, efficient and gets the job done. We are fortunate she took over management of our development. Thank you."

Becky Dixon - Agency - 12/06/2024 "Outstanding service from start to finish. VirginLand's expertise in the market is evident, and they kept me informed every step of the way. I couldn’t be happier with the outcome!"

Peter Huntley - Agency - 19/06/2024 "I was initially skeptical, but VirginLand exceeded my expectations. They found a buyer quickly and handled all the paperwork seamlessly. Special thanks to the team for their excellent communication throughout the process."

Kate Groves - Estates - 25/06/2024 "We have an amazing account manager for our property. We are always kept updated with repairs and works. Their emails are polite, upbeat and informative. Emails are replied to promptly and positively"

Kira Botham - Agency - 26/06/2024 - Manchester "Ringley made moving in as easy as it can be. Any issues (however minor) have been dealt with extremely quickly and with minimal effort on my part."

Timothy Chik - Estates - 26/06/2024 - Dartford "The property manager was helpful at all times and tries his best to resolve my issues"

Patrick Metcalfe - Estates - 21/06/2024 - Brixton "Very easy to communicate with, adaptable and friendly."

Olivia Moore - Estates - 25/06/2024 - Manchester "The lettings advisor has been amazing since meeting her !! She has always gone the extra mile to ensure we are satisfied. Thank you so much!"

Bunnymad - Estates - 25/06/2024 "I had a couple of issues in my flat in prospect place and both times the estate manager was really helpful, the cleaning team members who came on both occasions were really friendly and helpful, today it was housekeeping but I can't recall the names from last time unfortunately. Also our site cleaning is great generally, especially compared to other similar places I visit locally, so the cleaning team's efforts are really appreciated, they make a huge contribution to my enjoyment of living here"