Customers Insights

Mr K - Estates - 17/04/2012 "Dear Nicholas I just wanted to thank you and your team for springing into action for us over the recent power cut at Andersen's Wharf. I think you all performed brilliantly and as all residents would have hoped for. "

Ms S - Estates - 28/05/2012 "I just wanted to say what a pleasure it is to deal with your reception/switchboard staff. Each time I call they are always very professional, but also very warm and friendly in their nature. As first-line contact to anyone calling Ringley, they are a credit to you. People are always very quick to complain, but often not to compliment, so where credit is due I always like to pass along positive feedback. "

Mr P - Estates - 27/05/2012 "It was a great pleasure to read the report from Nick and various issues which have been addressed. "

Mr H - Estates - 08/03/2012 "Good news, well done and thanks. (First there were 19 flats, then there were 22 (after the FH built 3 new flats in the basement). Our job was to re-base the service charge percentages to get a proportion due from the new flats thereby reducing the percentage for the old flats. We could see that the block was originally 3 types of flat but the percentages all over the place and not fair to unit sizes. So the detective work started. Wanting to save the cost of a measured survey, first we tried to track down lease plans and even with some cutting and sticking we didn't get enough. Then we trying the planning portal website but insufficient plans were available. So we tracked down the freehold purchase surveyors measurements but the 3 new basement flats were not included. So we tracked down the Freeholder's architect to get the plans/dimensions of the 3 new flats. The result 3 flats are now paying lower service charges). "

Mr G - Estates - 28/04/2012 "Dear Mary-Anne, Many thanks for the email regarding visitor parking at the Point, it is indeed good news, this along with the possiblity of a relaxation of the parking regime in Eccleston Road should make life a little easier for everyone. (We achieved results with the planners to get extra parking spaces on site. It was a new build site where previously the Council had not wanted any visitor parking). "

Mr K - Estates - 24/04/2012 "Many thanks for your prompt assistance with all this it's much appreciated. (Jasper helped another department to close down issues). "

Mr W - Estates - 24/04/2012 "Hi Mary-Anne, Just wanted to thank you for taking the time to reply, out of the 4 Management Companies I emailed you were the only one that replied, if I ever have to recommend a Management Company to friends and family it will definitely be yours. Thank You."

Mr E - Estates - 29/03/2012 "I would like to add my personal support to Emma and your team as they do battle with Royal York Mansions to make up for the neglect it's suffered in past years. "

Ms L - Estates - 26/03/2012 "I can assure you that there is great appreciation to Emma's efforts. It is clear to us that the challenges are great and that all work will be done in full accordance with the law and with all effort to act in good faith. The vast majority of leaseholders understand this and despite previous disappointment, would like to see you succeed and to assist you wherever possible. "

Ms T - Estates - 05/03/2012 "phew!!!! We got there!!!.......... I don't know how to thank you... you were first class and great in your help!... Good luck! (Mary-Anne was elected professional director of the management company after 5 years of LH disputes, 2 arbitration awards and a threat of the freehold management company being struck off following a 'works project' that went out of hand. After 3 months of mediation a conciliatory deal was negotiated to put this neighbourly disaster behind them). "