Customers Insights

Mr K - Estates - 17/10/2012 "Just a quick message Shabana to say thank you for the promptness and professional response to this. Much appreciated. (Client thanked us for reacting quickly when there was a fire on a site)."

Mr R - Estates - 01/11/2012 "I would like to add my thanks to your Dilber. She was here between 7pm and 9pm last night, a service I might add well beyond expectations. (Dilber helped out to do a site visit, she was trained as it isn't normally a job she does and this was appreciated by the owner). "

Ms Z - Estates - 16/11/2012 "Thank you so much for sorting out so quickly. (This ladies tenants lost their keys - she was quite distressed and needed new ones sent ASAP)."

Mrs J - Estates - 14/09/2012 "We wanted to thank you and James for the meeting on Tuesday. It was never going to be easy with a tenant turning up to complain and James dealt with that, and the running of the meeting, very professionally. Personally I think Ringley have had a difficult start taking over the building after such mismanagement from the previous managing agents. Thank you for your hard work and commitment to getting problems sorted out. We all look forward to continuing to work with you. "

Mr I - Estates - 07/08/2012 "I truly thank you for your prompt action and the care you take in doing your duties with such serious and effective manner, your company should be proud to have you, I hope they realise and appreciate you. Again many thanks for your attention, please let me know if I can be of any assistance for well being of the tenants. (We helped to try and get a bike removed from the railings and informed the owner that we were also in the process of ordering two news signs about not attaching bikes to railings)."

Ms L - Estates - 24/08/2012 "Thanks for your note and for your time last night. It really was the best thing to speak with you, I think you were the voice of reason after a bonkers day! (We stayed on the phone to a client until 8:10pm as a clamping company had clamped their vehicle, even though we asked them not to clamp it)."

Ms W - Estates - 14/08/2012 "I really must tell you how impressed I am with my initial contact with you over the phone and now your email. I called about ten different solicitors and none of them were able to get to the point about what their fees were and what the process was following the failure to respond to a section 13 notice. You have explained everything in the most straightforward and simply way covering every angle. Thank you. I would like to use you as you seem to know what you are talking about and your fees seem to be in keeping with what everyone else is quoting. "

Mr M - Estates - 23/08/2012 "The service has been excellent. "

Mr C - Estates - 17/09/2012 "Thanks! Even although I asked the wrong question you managed to give me the required answer! (The owner was in the process of selling their flat and had many forms to fill in. After asking who owned the leasehold, we anticipated they would be confused with a lot of the terminology so explained who owned the leasehold and also explained the difference between the leaseholder and freeholder in a clear and simple way - making it easy for the owner to understand the difference)."

Ms B - Estates - 10/09/2012 "Thank you that is most appreciated. I can't say I have seen a questionnaire recently but will keep an eye out for that. It is also useful to have the updated contact details. (We explained how our Communications Department help to resolve issues which owners raise through Chairman's Questionnaires that they fill in, as well as how owners can escalate anything at Ringley as we welcome all feedback. A new Property Manager had recently taken over the site so their contact details were forwarded to the owner)."