Customers Insights

Ms W - Estates - 26/01/2012 "Dear Mary-Anne and Lee, Have felt a bit shell-shocked after Monday, so a bit of a delay in saying a most sincere thank-you for all your help. I really feel it's the beginning of the end, so let's see what the next five weeks (or less!) bring. Speak soon. (After 6 years living in a property with no maintenance, falling lumps of masonry, being denied insurance claims, gutters and downpipes overflowing, Clair found Ringley. It was a difficult hearing and like most people who can't buy the freehold and have no fellow leaseholders to help claim the right to manage, the Court Appointed Manager is the last resort). "

Mr W - Estates - 17/01/2012 "Thanks Lisa, Other than the parking I have no other issues so would like to thank you and all at Ringley for managing and maintaining the development in a professional and efficient manner. "

Mr M - Estates - 17/01/2012 "Dear Katie, A couple of quick compliments. Visitors parking much improved - one or two rogues! New fencing much improvement to the site - we were cheated by the builders! "

Mr A - Estates - 04/01/2012 "Girish, you're a very friendly and approachable person, thanks for listening and taking on board my comments."

Mr A - Estates - 05/01/2012 "Hello Girish, Good talking with you again, even though in unfortunate circumstances. Thank you for your letter as promised, you are a man of your word."

Ms L - Estates - 15/11/2011 "Nick, the Property Manager, stepped in to intervene when he felt the owner was getting conflicting information. There was a delay in the sale of the property and letters of claim were added. The owner's solicitor said in 2010 there was a deficit but in 2011 Ringley found there wasn't a deficit. The owner was being charged for the previous year's deficit and we corrected information the solicitor had given to the owner. Nick emailed the owner saying "I would like to defer this issue to my doorstep, as Estates Manager I feel I should intervene. I am sorry that you feel that this matter has taken a different view, and such I wish to comment myself. Our customers are important to us, and hearing you unhappy gives me no satisfaction at all"."

Mr M - Estates - 19/12/2011 "Dear Shabana, Thank you for all of your prompt assistance in dealing with this emergency. We helped sort this out within one week, a water leak was coming down an electrical light. We were also working to fix the ceiling which had collapsed and repaint walls."

Mr P - Estates - 15/12/2011 "Dear Jason, Many thanks for your email and I note the comments. I am grateful for your reply and assistance. "

Mr P - Estates - 15/12/2011 "Hi Girish, Thanks and all comments are noted. I have heard from Jason and also grateful to you for following this up."

Mrs B - Estates - 21/12/2011 "Due to post being stolen, we changed the locks as it was a security concern. Sabrina, the Property Manager of the site, met with the locksmith on site ensuring all owners received new keys. This was all arranged and carried out in two days, in the week before Christmas. A quick turnaround leaving owners very happy."