Customers Insights

Ms K - Estates - 12/03/2013 "I am so sorry you have had this experience with all of us. I agree you should not have to experience this. Just wanted to know that most of us in the building do appreciate everything Ringley have done and are very pleased with how you have progressed things along. (After a dispute between owners and a mediation case that racked up over £20,000 costs against the owners, the directors resigned and infighting began. Ringley facilitated a meeting and were appointed as sold Director/Chair to bring back some common purpose)."

Mr G - Estates - 13/03/2013 "Your very clear explanations of a previously tangled situation with the accounts were much appreciated by all. (We started managing the site in January 2013. The previous managing agent caused an accounting mess and Ringley & Mko Outsourcing Ltd sorted this out). "

Mr F - Estates - 07/01/2013 "You're definitely better than the other company. They were a complete total muppet show. There were more muppets there than what there was in the muppet show and they were ripping us off something terrible. I run a management company/block of flats myself so I know what you're going through."

Mr T - Estates - 06/02/2013 "Even as I have been writing this I have received a copy of an e-mail from James issuing instructions on these points. Prompt is good! (Dealing with rough sleeper issue on site. Following a visit to site, it appeared that the rough sleeper had moved on. On site were two uniformed community operatives, a representative from Ringley and Kleenfix also attended to clean up the site. A representative from the Camden Safer Streets Team said the rough sleeper had been seen in another area and appeared to have taken what they could carry with them. All possessions (that were stored in the bin store) and bedding were removed and kindly taken away by the bin men. The bin area and entrance areas were jetwashed and a strong disinfectant was applied. The strip light in the stairs was also changed. James then dealt with issues raised by the owner after a phone call)."

Ms R - Estates - 11/03/2013 "Thank you, and thank you ever so much for your help today. (Quickly re-arranging an interview and providing directions to get to Ringley)."

Mr T - Estates - 29/01/2013 "I had a useful and helpful conversation with Girish at Ringley this morning. He has circulated this update on the current action that is being taken. (Dealing with a rough sleeper issue on site)."

Ms S - Estates - 08/02/2013 "You must be the most efficient receptionist I have come across. Your prompt response is much appreciated. "

Gardenfix (contractor) - Estates - 22/02/2013 "Thanks for the way you support us - it enables us to do our job to the best of our ability for Ringley and you always answer emails and react. Thank you very much. "

Mr P - Estates - 23/03/2013 "Just to let you know that the redecoration is now almost completed. And to thank you for your very helpful approach re this and other matters raised with you. Much appreciated. (He thought the insurance company knew about his claim by the previous agent. They didn’t and they were reluctant to accept the claim due to the time lapse. They accepted the claim and said he had to pay the current excess under the policy which was considerably higher as the previous agent hadn’t made the claim but Denise got the excess reduced from £750 to £250. The initial claim was made in 2011 and only went through in January 2013). "

Ms V - Estates - 22/02/2013 "Thank you guys for your work again! (The owner contacted us with a complaint about smoking in the communal hallways. We sent a letter out and she wanted more to be done)."