Customers Insights

Ms H - Estates - 23/04/2013 "Hi Girish, Thank you for your help and getting back to me so quickly. (Getting information passed onto the Site Inspector for the upcoming site visit)."

Ms A - Estates - 05/04/2013 "Dear Girish, It was a pleasure to speak to you today. Thank you for taking so much time to help me with my questions. You were very helpful."

Ms B - Estates - 11/04/2013 "Hi Mario, Thank you for your help with the Housing Association when they wouldn't fix the leak from their flats into our offices. I especially appreciated your persistence when they were dodging your phone calls and not keeping the appointments they made. It made a lot of difference to us when we knew that you were on the case. (This was regarding a leak from the flats above owned by the housing association. The were dodging Mario's calls and being very difficult and really frustrating to the customer and Mario. After well over a week Mario had to say to the housing association that we would cut off the water if the leak wasn't fixed in 24 hours. They went out and fixed the leak to the relief of the customer)."

Ms M - Estates - 12/04/2013 "Hi Mario, Thank you very much for the good news, you have made my day! You have actually solved the first of the three issues, and I hope the rest will follow with the help of Sabrina and Nick. I really appreciate your perseverence and hard work, especially as I know that you are new at Ringley and therefore having to make an extra effort."

Dr K - Estates - 22/01/2013 "I must admit that the jobs done in the last couple of years have been excellent. (Works previously done were not satisfactory such as putting up guttering to catch water rather than resolving the leak. As a result, contractors were changed, leading to an improvement in the works carried out)."

Mr N - Estates - 01/02/2013 "As a landlord of two properties in Geneva Court, the Ringley Maintenance Company, when compared with OM Peverel, the difference is like black and white. As soon as Ringley took over from OM Peverel at Geneva Court the service and maintenance changed dramatically for the better. Ringley are far more communicative with tenants, their management team at Geneva Court are very on the ball, highly pro-active, I receive regular e-mail updates and progress reports both on work in progress and future projects. Moreover, Ringley also invite the tenants to meetings, discussing with them matters pertaining to the building and involving them in the decision making process, making for a far more harmonious atmosphere all round. The above was never the case with OM Peverel. All in all, in my opinion, Ringley is a far better company to work with, are more efficient and give better value."

Mr G - Estates - 05/02/2013 "Ringley - Keep up the good work! Thank you for helping us in getting about £13k + back from EDF. (Previous managing agent Peverel paid bills in error to EDF. We went to the Ombudsman and managed to get a refund of 13k from them)."

Mr F - Estates - 12/03/2013 "You are the management company for our block of flats and you are doing a splendid job. (After an era of over charging and wrongly charging by Peverel)."

Mr S - Estates - 23/01/2013 "Thanks for your help in getting this done as quickly as possible and for keeping me informed. I am indebted to you. I really got off cheap! I'm sure you are worth that, and than some! Next time I have another valuation you will be my first pick. It was nice doing business with you. (We received 2 instructions for million pound properties to be valued, we booked the inspections for the next day and at very polite request of the customer turned the reports around in 3 days and e-mailed them straight over to the bank and let the customer know)."

Mr A - Estates - 04/02/2013 "Thank you for swift resolution of this. (Ringley took over after a period of self management where matters needed more organisation to find a common purpose out of residents different agendas. A sale was being frustrated due to a 'alterations' issue. Ringley got on top of it quick, helped the Directors find a way forward. The sale was not lost)!"