Customers Insights

Ms S - Estates - 25/07/2012 "Dear Edward, I would like to express my sincere thanks for solving the problem about parking of the pram, the hallway is free of any objection in the ground floor. Also you made time to come & see my flat on 20th July and listen to my plight. You did your duty as a true gentlemen for which I am thankful. "

Mrs S - Estates - 22/07/2012 "Many thanks for the M&S voucher which I received last week. It will be put to good use."

Ms T - Estates - 23/05/2012 "I just want to say personally from me, that you are doing great job as our estate manager. You are very capable and hands on! "

Ms T - Estates - 24/07/2012 "Hi Mary-Anne I must admit I was very sceptical when a new person was going to take over management of Millharbour, but I have been proven wrong and I am very glad about that. Denise is a very skilled lady and been a great help to us and the building. I have to say she is very competent and well organised and knows what she's doing as well as understanding the client and their needs. I am very glad you and us have Denise on board and I want to make sure she gets recognition from us for the great job she does."

Mr R - Estates - 18/07/2012 "First of all I think I speak for all the flatowners at 128 in saying a big "Thank You" to Lee for his work in recent months. We had such a helpful, responsive & highly professional manager. He stands "head & shoulders" above the rest in taking real ownership for resolving issues. (Customer who transferred from BlockCare 500 'full management' to BlockCare 300 our financial and legal administration product to save money after Ringley Legal LLP helped them buy the freehold). "

Mr W - Estates - 17/07/2012 "Dear Girish Thank you very much for your response. It means a lot. I feel bit of relief and a weight has been lifted from my shoulders. I appreciate it. It has been a hard slog trying to get things done here and I am grateful that you are willing to give me a refund. So I would like to give you the credit for keeping to your promise that says a lot and I commend you for that. Top marks. To be banging my head a brick wall with nothing to show but a head ache. Thanks a lot for listening. It kept me sane. Really grateful to you. "

Mr S - Estates - 06/07/2012 "Thanks for last night. You did a sterling job, and I'm sorry it went on a bit. Next time we'll get things moving a longer a little more efficiently, now we know what is expected of us. "

Mr O'meara - Estates - 10/07/2012 "If you can cook, I’ll marry you. (3 Agents in just over 5 years. Projects that needed to get off the ground included: major lift works, re-wiring, re-roofing and decorations to rediscover the former glory of this beautiful Artdeco block in Clapham. Active HR management of the caretaker achieved buy in to him moving out, releasing the value of his flat. Through consultation achievements included: building a day room/caretaker's station, creating a logo and putting the caretaker in uniform)."

Ms C - Estates - 10/07/2012 "I also wanted to share with you all that Mr M seems very happy about the changes, he told me he had moved most of his things and found a new bed (at half price). He was looking forward to trying on his new uniform and is also very happy to see things are actually being done in the building. (We managed an under-performing porter suffering depression and allergy problems into a new role. This necessitated him giving up his porters flat, finding accommodation elsewhere, reducing the hours in his working week, introducing a uniform to wear, blackberry phone so we could be in better contact and saving £10,000 costs a year.)"

Mr P - Estates - 05/07/2012 "Dear Nicholas, just a quick note of thanks for all the work that's taking place here under your company's aegis. You're really improving the area with all the thoughtful renovations and maintenance. "