Customers Insights

Mr C - Estates - 23/04/2009 "I just want to relay my appreciation for the levels of service that I receive from one of your employees; Shahina Begum. I often find myself liaising with Shahina in order to arrange valuations & various other issues and am pleased to say that she is extremely efficient, friendly & courteous in everything that she does, and will always go the extra mile which is why I want to bring it to your attention. From the viewpoint of a client, I would like to say she is an asset to your company and hope that you do all you can to reward her efforts."

Ms H - Estates - 08/03/2009 "Thank you so much Mary-Anne for taking so much time to help on Saturday. The car finally disappeared mid afternoon, but we really don't want that situation to happen again. Any or all of your proposed solutions would be very helpful."

Dr C - Estates - 16/07/2008 "Karen, this is just to thank you for seizing the initiative while I have been on site for the past few weeks and pressing so many things forward. The difference made to the property is enormous and draws comment from all associated with it, e.g. our letting agent and resident leaseholders. (Karen arranged a Site Visit to tie in with Dr C's flying visit to England, from Australia. She also supervised the works off the Site Report while Dr C was still in London to see the works done)."

Ms T - Estates - 22/05/2008 "I would like to commend Shahina very highly for her telephone manner, efficiency, helpfulness and politeness in arranging the appointment for an inspection."

Ms J - Estates - 13/05/2008 "Please could you pass on my thanks to David Field for preparing the report in such a short amount of time."

Mr I - Estates - 24/04/2008 "Gary, many thanks for the update and for resolving the plumbing problem. Much appreciated."

The Board, Heron Wharf - Estates - 18/04/2008 "Thanks Deb , the Board has previously noted that you personally can be relied on to meet agreed commitments, just want you to know that you are appreciated! (Replacing windows at Heron Wharf)."

Ms S - Estates - 10/04/2008 "I am a resident of Paynetts Court, a complex which Ringley Property Services manages. I wanted to write to you to let you know about the outstanding service which one of your employees offered me. I have recently had a few issues with regards to my property which needed resolving and found that despite not being in charge of Paynetts Court, Gary Kane on your team, went above and beyond what was necessary to help me sort out my problems. He was efficient, professional and friendly at all times and I was thoroughly impressed by him! I must say that I don't generally go out of my way to compliment or complain about service but thought I would make an exception for Gary - it is so refreshing to come across someone who is passionate about customer service and willing to go the extra mile to help. "

Ms F - Estates - 03/04/2008 "May I just take this opportunity to say that I actually miss having Karen as a contact! She was always a great help to me."

Ms O - Estates - 02/04/2008 "Many thanks for getting the quote for us. I am very impressed with the way you help us with your suggestions and seeing it through for us! Thank you for this."