Customers Insights

Mr B - Estates - 11/11/2011 "Hi Ed, Thanks for all that. I’m sure it was difficult for you with everybody moaning, so double thanks!!"

Mr P - Estates - 04/11/2011 "Hi Mary-Anne - Thank you so much for taking the time to talk to me today on the phone and for sending me the information on becoming a director. The AGM is next Friday in Putney Library and hopefully I will be successful. I must say your website is excellent and I like your open information policy and your fees for your services seem very reasonable."

Mr J - Estates - 26/10/2011 "Dear Sir/Madam can I please convey my pleasure of today when dealing with Karen in reception. I was having a problem paying a bill via your website and telephoned your reception for assistance. She was a pleasure to deal with and explained that I should really be using my own internet banking facility, however she explained this to me with gentleness and precision. Would you please pass on my satisfaction to the powers that be within Ringley and to Karen."

Gardenfix (contractor) - Estates - 21/10/2011 "Dear Muhammad, I have worked for Ringley for approximately 4 years in the capacity as a cleaning and gardening contractor. I can wholeheartedly say that your system of invoicing and payment is unparrelled. All costs are scrutinized prior to works being carried out and works orders issued. Ringleys then treats the contractors fairly and pays well within 28days and allows the contractor the chance to track the payment. Within your role in the finance department I have always found you approachable, fair and brutally honest and frank. When we have been asked to provide credit notes in compliance with our money back guarantees you have supported your client by chasing these, which shows your dedication to your employer, as an employer I cannot fault this. In recent times, and at the present time, we have had to undergo changes within our organisation due to matters out of our control and you have always been understanding assisting where you can-and this email is to thank you for this support. I find in your profession, especially in finance, you are hounded mercilessly and when you do things right and correctly and make us as a contractor feel worthwhile it should be applauded. Thank you for this professionalism, which gives me the faith to give 110% to Ringleys."

Mr C - Estates - 18/10/2011 "On a separate matter I just wanted to mention how I have been impressed with the communication from Ringley over the last 6-9 months. Thank you to you and your staff!"

Ms G - Estates - 13/10/2011 "Hi Karen, no problem! I was able to get into the panel and found your explanation of how I could create them really helpful. "

Ms A - Estates - 11/10/2011 "The email is just to say many thanks. I have now met lots of London estate agents having looked at about 25 properties. Your very helpful attitude was one of the best."

Islington Chamber Of Commerce - Estates - 05/10/2011 "Mary-Anne, The Ringley Group have been shortlisted for The Community engagement/regeneration awards Award and Environmental Responsibility Award. We valued your application submission which clearly reflected the hard work that yourself and your team have clearly undertaken in going the extra mile in your chosen field. It is a great honour to be selected as a finalist."

Gardenfix (contractor) - Estates - 03/10/2011 "Mary-Anne, I have to say this, as people are too busy in this world to afford compliments, your accounts department is unparalleled in any company I work for / have worked for-Muhammad is such a sweetie-please may I have him ;o) "

Ms B - Estates - 30/09/2011 "I just wanted to send a short note to thank you for the letters you posted into the flats of Acol Court today as well as for removing the ladder outside. (Edward, the Property Manager of the site personally hand-delivered the letters to owners)."