Customers Insights

Mr E - Estates - 29/03/2012 "I would like to add my personal support to Emma and your team as they do battle with Royal York Mansions to make up for the neglect it's suffered in past years. "

Ms L - Estates - 26/03/2012 "I can assure you that there is great appreciation to Emma's efforts. It is clear to us that the challenges are great and that all work will be done in full accordance with the law and with all effort to act in good faith. The vast majority of leaseholders understand this and despite previous disappointment, would like to see you succeed and to assist you wherever possible. "

Ms T - Estates - 05/03/2012 "phew!!!! We got there!!!.......... I don't know how to thank you... you were first class and great in your help!... Good luck! (Mary-Anne was elected professional director of the management company after 5 years of LH disputes, 2 arbitration awards and a threat of the freehold management company being struck off following a 'works project' that went out of hand. After 3 months of mediation a conciliatory deal was negotiated to put this neighbourly disaster behind them). "

Ms O - Estates - 30/04/2012 "Thank you Lee, no further issues. It feels so much better with you on board already! Many thanks. "

Mr S - Estates - 31/05/2012 "You’re fabulous! (After 10+ years of no external decorations, Ringley helped get the block on track, specifications on a level playing field, tenders and pre-start as well as consultation notices. Also advised on the 'vague' lease clauses in terms of window ownership and head on got stuck into a conference call and advising a leaseholder unwilling to pay up on the lease, the pitfalls, what could happen, leaseholder's claims for freeholder's breach of covenant for not repairing vs the defence of lack of actual financial loss due to the leaseholder's savings in not having paid for 3 decorations cycles)."

Ms L - Estates - 01/05/2012 "Dear Emma, Thank you for the prompt reply. It is truly reassuring to know that we have a responsive address in these situations. (The hallway and emergency lights were off in the building so we sent an electrician to look at the situation on site. There was a stabbing in the doorway at The Ruby Lounge, a commercial unit at the bottom of the site so we looked into seeing if we could secure the site)."

Ms F - Estates - 04/05/2012 "Sincere thanks for the speedy response. (We had the patience to comment on and analyse their proposed lease and mem and arts whilst they were going through the process of granting new leases with extra complexity due to live work nature of the units. We reviewed new 999 year leases to be granted in an unusual live work development with a history of litigation. Many useful clauses adopted). "

Mrs M A - Estates - 09/05/2012 "Thank you for your e-mail explaining Nicholas's indisposition. Please extend our very best wishes to him and hopes that the medics will be able to put him en route to a complete and sustained recovery. We are so sorry that we will not be working with him for a while because he did arrange for the solution of a long standing problem with the lighting on part of our estate. The firm of electricians he instructed, Frontline, were very impressive. They spent time identifying the problem and executed the work efficiently and with minimum disruption, working well into the evening to complete the job."

Mr M - Estates - 16/05/2012 "Agreed, it was a good quick response. (The lock for the main entrance door on a site was stolen overnight, so we immediately started making arrangements to insta a new one the following day). "

Mr F - Estates - 15/05/2012 "I attended my first AGM at Haversham Place where my wife and I have purchased a property. It is currently managed by one of the residents but she no longer wants the job and no-one else is interested in filling her shoes. I mentioned that I have been very happy with the service I have received from Ringley at Randolph Court and said that I would ask you for an estimate of what your fees would be to take over the management."