Customers Insights

Ms C - Estates - 11/06/2012 "Hello Lee Just wanted to say thank you for your letter which I received on Friday - so I'm sure everyone else did as well. It's an excellent letter - setting out the terms of the lease clearly so that there is no mis understanding as to what is required. Thanks for your help - it is genuinely appreciated and a relief to know that someone understands and is prepared to help. "

Mrs K - Estates - 06/06/2012 "Hi Lee Just to say that this is exactly the sort of series of updates we need so, thank you for keeping us informed."

Mrs R - Estates - 31/05/2012 "Dear Mary-Anne, Thank you so much for taking the time to see me on Tuesday. I really appreciated your advice and hopefully we can now move forward swiftly on finalising the new lease. (They were given bad advice on freehold purchase by Solicitors before joining Ringley and had left this site with a very poorly drafted lease, one demand a year and no reserve fund)."

Mr K - Estates - 17/04/2012 "Dear Nicholas I just wanted to thank you and your team for springing into action for us over the recent power cut at Andersen's Wharf. I think you all performed brilliantly and as all residents would have hoped for. "

Ms S - Estates - 28/05/2012 "I just wanted to say what a pleasure it is to deal with your reception/switchboard staff. Each time I call they are always very professional, but also very warm and friendly in their nature. As first-line contact to anyone calling Ringley, they are a credit to you. People are always very quick to complain, but often not to compliment, so where credit is due I always like to pass along positive feedback. "

Mr P - Estates - 27/05/2012 "It was a great pleasure to read the report from Nick and various issues which have been addressed. "

Mr H - Estates - 08/03/2012 "Good news, well done and thanks. (First there were 19 flats, then there were 22 (after the FH built 3 new flats in the basement). Our job was to re-base the service charge percentages to get a proportion due from the new flats thereby reducing the percentage for the old flats. We could see that the block was originally 3 types of flat but the percentages all over the place and not fair to unit sizes. So the detective work started. Wanting to save the cost of a measured survey, first we tried to track down lease plans and even with some cutting and sticking we didn't get enough. Then we trying the planning portal website but insufficient plans were available. So we tracked down the freehold purchase surveyors measurements but the 3 new basement flats were not included. So we tracked down the Freeholder's architect to get the plans/dimensions of the 3 new flats. The result 3 flats are now paying lower service charges). "

Mr G - Estates - 28/04/2012 "Dear Mary-Anne, Many thanks for the email regarding visitor parking at the Point, it is indeed good news, this along with the possiblity of a relaxation of the parking regime in Eccleston Road should make life a little easier for everyone. (We achieved results with the planners to get extra parking spaces on site. It was a new build site where previously the Council had not wanted any visitor parking). "

Mr K - Estates - 24/04/2012 "Many thanks for your prompt assistance with all this it's much appreciated. (Jasper helped another department to close down issues). "

Mr W - Estates - 24/04/2012 "Hi Mary-Anne, Just wanted to thank you for taking the time to reply, out of the 4 Management Companies I emailed you were the only one that replied, if I ever have to recommend a Management Company to friends and family it will definitely be yours. Thank You."