Customers Insights

Mr Y - Estates - 18/04/2012 "Leo was very helpful, nothing but praise."

Mr K - Estates - 17/04/2012 "Dear Nicholas I just wanted to thank you and your team for springing into action for us over the recent power cut at Andersen's Wharf. I think you all performed brilliantly and as all residents would have hoped for. "

Mr R - Estates - 16/04/2012 "Nick, Many thanks to yourself and Luke for the swift response. You have done the maximum you could have under the circumstances and for that I am very appreciative."

Mr C - Estates - 10/04/2012 "We feel good about moving forward and hope that Mark and Lisa can make the improvements that we and Ringley want."

Ms R - Estates - 04/04/2012 "Keep up levels of communication - thanks to Nicholas for spending time to talk over charges/projects on the phone last week. Please keep up the momentum on improvement projects"

Mr E - Estates - 29/03/2012 "I would like to add my personal support to Emma and your team as they do battle with Royal York Mansions to make up for the neglect it's suffered in past years. "

Mr T - Estates - 29/03/2012 "Thanks very much again for sorting out payment so promptly. We appreciate your pleasant helpfulness and efficiency."

Ms D - Estates - 28/03/2012 "Hi Nicholas, Thanks for all the update. That’s brilliant re the cleaners for the outside. That’s brilliant re the window redec etc, I think it is badly needed. Also, very pleased about the new gardeners. Thanks for update again. I am going to let the directors know all this positive information you sent me etc. PS gates working a treat so far, and zapper no longer temperamental like it was! So far so good! "

Ms L - Estates - 26/03/2012 "I can assure you that there is great appreciation to Emma's efforts. It is clear to us that the challenges are great and that all work will be done in full accordance with the law and with all effort to act in good faith. The vast majority of leaseholders understand this and despite previous disappointment, would like to see you succeed and to assist you wherever possible. "

Mrs Y C K - Estates - 19/03/2012 "We would like to congratulate you for the valued and outstanding work carried out by you and your team in the new management of Trinity Close. "