Customers Insights

Mr L - Estates - 12/06/2012 "Thank you for your efforts to reduce the annual buildings insurance costs. (We saved 33% on the insurance from the Peverel days, despite an £85,000 claim, before our time, in the year we took over)."

Ms C - Estates - 11/06/2012 "Hello Lee Just wanted to say thank you for your letter which I received on Friday - so I'm sure everyone else did as well. It's an excellent letter - setting out the terms of the lease clearly so that there is no mis understanding as to what is required. Thanks for your help - it is genuinely appreciated and a relief to know that someone understands and is prepared to help. "

Mr S - Estates - 09/06/2012 "I want to thank you for this temporary repair of the pump, and I am confident we leaseholders made a good choice getting Ringley for maintenance. "

Mr B - Estates - 07/06/2012 "Lee, Thank-you for all the help you have given us in sorting this matter out."

Mrs K - Estates - 06/06/2012 "Hi Lee Just to say that this is exactly the sort of series of updates we need so, thank you for keeping us informed."

Mr M - Estates - 06/06/2012 "Lee, Have to say, I do like the way you phrase these emails... (Email to owners updating them that the water supply had been restored to full capacity). "

Mrs R - Estates - 31/05/2012 "Dear Mary-Anne, Thank you so much for taking the time to see me on Tuesday. I really appreciated your advice and hopefully we can now move forward swiftly on finalising the new lease. (They were given bad advice on freehold purchase by Solicitors before joining Ringley and had left this site with a very poorly drafted lease, one demand a year and no reserve fund)."

Mr S - Estates - 31/05/2012 "You’re fabulous! (After 10+ years of no external decorations, Ringley helped get the block on track, specifications on a level playing field, tenders and pre-start as well as consultation notices. Also advised on the 'vague' lease clauses in terms of window ownership and head on got stuck into a conference call and advising a leaseholder unwilling to pay up on the lease, the pitfalls, what could happen, leaseholder's claims for freeholder's breach of covenant for not repairing vs the defence of lack of actual financial loss due to the leaseholder's savings in not having paid for 3 decorations cycles)."

Ms S - Estates - 28/05/2012 "I just wanted to say what a pleasure it is to deal with your reception/switchboard staff. Each time I call they are always very professional, but also very warm and friendly in their nature. As first-line contact to anyone calling Ringley, they are a credit to you. People are always very quick to complain, but often not to compliment, so where credit is due I always like to pass along positive feedback. "

Mrs F - Estates - 28/05/2012 "Hi Denise, Thanks for running the block meeting today, we were very impressed with your performance and are re-assured that you are the right person to be managing our block."