Customers Insights

Ms R - Estates - 28/11/2012 "May I also thank you for doing all the hard work since you have taken over. There is already an improvement in the work done and the place is starting to look abit decent. Well done and thank you. "

Mr K - Estates - 14/06/2013 "It's been very good to talk to you. You're a good representative of the company”. "

Gardenfix (contractor) - Estates - 21/11/2012 "I love the fact that you're so on the ball. Dilber and Karen are top bananas and this is the only PMC that even really notices tbh. (A contractor replied after we were fixing a technical glitch in our automatic site visit emails which go out out to owners to let them know when we are doing the next site visit. The contractor commented that Ringley are on the ball, staff are top bananas and Ringley are the only property management company that notices the detail in work to be honest). "

Mr T - Estates - 27/09/2012 "Thank you for your kind letter of 24 September 2012. We are impressed that our feedback about the subletting letter has been appreciated, promptly raised and acted upon at your Chairman's Meeting, and that your Legal Department will be reviewing the wording. The subletting letter raises important issues that are no doubt sometimes ignored by leaseholders, and contains useful advice, and we feel that just a few adjustments in its wording would improve it no end. We are pleased that Ringley have found the feedback helpful and received it in the positive spirit in which it was ended, and most grateful for the kind and unexpected M&S Night-In Voucher. Thank you very much on behalf of both of us. (Owner felt the subletting letter was too strong. We wrote to them on the same day the issue was discussed at the Chairman's Meeting and said our Legal Department would be looking at the wording of the subletting letter. We thanked the owner, saying that feedback, such as the one they gave, helps us improve as a company and as our way of saying thanks for letting us know how they felt we could do better, we sent them a £10 M & S Night-In Voucher). "

Mr T - Estates - 18/10/2012 "Thanks very much for your letter of 16 October (ref GT1009), received today, and indeed for your thoughtful email of 2 October. We appreciate the update and the trouble you have taken to keep us informed. We admire what appears to be the characteristic care that Ringley has taken to address the issue, and are glad that you found our comments useful. (Owner felt the subletting letter was too strong. We thanked them again for their letter suggesting that we review our subletting letters. We informed them that we had conducted an internal review of the correspondence regarding the subletting of properties managed by Ringley and revised the letters and we had also consulted an external consultant to review these documents). "

Mr G - Estates - 30/10/2012 "I would like to commend Ringley for bring health and safety to the forefront at College Court and their attention to fire safety in particular. "

Ms S - Estates - 18/10/2012 "This is great, thanks a lot one more time for all your help. I feel much better now when we received the new code and managed to submit an annual return. "

Mr H - Estates - 05/10/2012 "That's very helpful.... thank you so much for these efforts and for the updates/communications. (Jasper resolved an issue and promoted our services such as demands by email, which the owner signed up to)."

Access Buzzers - Estates - 19/10/2012 "Finally got round to looking at this. It appears it has gone through OK on your system. Thank you for all your help. (A contractor on Ringley Panel was having problems logging in and had put the wrong purchase order number on the invoice. Karen helped sort this out for them via our I.T. Department)."

Ms D - Estates - 27/09/2012 "The outside cigarette ashtray has now been moved and I wanted to thank you for your help with this."