Customers Insights

Mr T - Estates - 06/02/2013 "Even as I have been writing this I have received a copy of an e-mail from James issuing instructions on these points. Prompt is good! (Dealing with rough sleeper issue on site. Following a visit to site, it appeared that the rough sleeper had moved on. On site were two uniformed community operatives, a representative from Ringley and Kleenfix also attended to clean up the site. A representative from the Camden Safer Streets Team said the rough sleeper had been seen in another area and appeared to have taken what they could carry with them. All possessions (that were stored in the bin store) and bedding were removed and kindly taken away by the bin men. The bin area and entrance areas were jetwashed and a strong disinfectant was applied. The strip light in the stairs was also changed. James then dealt with issues raised by the owner after a phone call)."

Ms R - Estates - 11/03/2013 "Thank you, and thank you ever so much for your help today. (Quickly re-arranging an interview and providing directions to get to Ringley)."

Mr T - Estates - 29/01/2013 "I had a useful and helpful conversation with Girish at Ringley this morning. He has circulated this update on the current action that is being taken. (Dealing with a rough sleeper issue on site)."

Ms S - Estates - 08/02/2013 "You must be the most efficient receptionist I have come across. Your prompt response is much appreciated. "

Gardenfix (contractor) - Estates - 22/02/2013 "Thanks for the way you support us - it enables us to do our job to the best of our ability for Ringley and you always answer emails and react. Thank you very much. "

Mr P - Estates - 23/03/2013 "Just to let you know that the redecoration is now almost completed. And to thank you for your very helpful approach re this and other matters raised with you. Much appreciated. (He thought the insurance company knew about his claim by the previous agent. They didn’t and they were reluctant to accept the claim due to the time lapse. They accepted the claim and said he had to pay the current excess under the policy which was considerably higher as the previous agent hadn’t made the claim but Denise got the excess reduced from £750 to £250. The initial claim was made in 2011 and only went through in January 2013). "

Ms V - Estates - 22/02/2013 "Thank you guys for your work again! (The owner contacted us with a complaint about smoking in the communal hallways. We sent a letter out and she wanted more to be done)."

Ms H - Estates - 04/12/2012 "My issue with smells is not fully resolved yet but the EPS guys who have been dealing with it are very good. They appear competent and are keen to do a good job. I understand they are also now looking after the boiler, which should be good news. Also once I got Denise’s attention on this matter she has been very helpful and diligent in following up"

Ms D - Estates - 08/10/2012 "You’ve been really helpful and patient with your time, I really appreciate it. I don’t often call but when you’re in a predicament and don’t know what to do or where to go it’s nice to have advice. It’s helpful to know things can be escalated. I needed some guidance on making an insurance claim and updating my details. I was given my log-in details and spoke to someone who was able to answer my queries and put me in the direction of others who could help too. I also used the opportunity to sign up for email demands and site news as this would be easier and going paperless meant not wasting paper. (Found out information and helped an owner to go through the process of making an insurance claim and updating their contact details. Also talked to the owner about receiving demands and site news by email and they signed up to this). "

Mr C - Estates - 28/08/2012 "Your letter, does of course, follow our recent telephone conversation and I thank you for taking this matter up on behalf of the leaseholders."