Customers Insights

Ms B - Estates - 19/08/2012 "Further to my email yesterday, I am extremely impressed with the speed in which the lift returned to service. Many thanks for that. Obviously some residents do have the emergency number that I was asking for and you acted very efficiently. "

Mr B - Estates - 15/08/2012 "Regarding 'the Ringley Gateway' an owner commented that "I think it is a superb tool for both shareholder/leaseholders and directors in the different ways." "

Ms W - Estates - 14/08/2012 "I really must tell you how impressed I am with my initial contact with you over the phone and now your email. I called about ten different solicitors and none of them were able to get to the point about what their fees were and what the process was following the failure to respond to a section 13 notice. You have explained everything in the most straightforward and simply way covering every angle. Thank you. I would like to use you as you seem to know what you are talking about and your fees seem to be in keeping with what everyone else is quoting. "

Mr I - Estates - 07/08/2012 "I truly thank you for your prompt action and the care you take in doing your duties with such serious and effective manner, your company should be proud to have you, I hope they realise and appreciate you. Again many thanks for your attention, please let me know if I can be of any assistance for well being of the tenants. (We helped to try and get a bike removed from the railings and informed the owner that we were also in the process of ordering two news signs about not attaching bikes to railings)."

Ms S - Estates - 25/07/2012 "Dear Edward, I would like to express my sincere thanks for solving the problem about parking of the pram, the hallway is free of any objection in the ground floor. Also you made time to come & see my flat on 20th July and listen to my plight. You did your duty as a true gentlemen for which I am thankful. "

Ms T - Estates - 24/07/2012 "Hi Mary-Anne I must admit I was very sceptical when a new person was going to take over management of Millharbour, but I have been proven wrong and I am very glad about that. Denise is a very skilled lady and been a great help to us and the building. I have to say she is very competent and well organised and knows what she's doing as well as understanding the client and their needs. I am very glad you and us have Denise on board and I want to make sure she gets recognition from us for the great job she does."

Mrs S - Estates - 22/07/2012 "Many thanks for the M&S voucher which I received last week. It will be put to good use."

Mr R - Estates - 18/07/2012 "First of all I think I speak for all the flatowners at 128 in saying a big "Thank You" to Lee for his work in recent months. We had such a helpful, responsive & highly professional manager. He stands "head & shoulders" above the rest in taking real ownership for resolving issues. (Customer who transferred from BlockCare 500 'full management' to BlockCare 300 our financial and legal administration product to save money after Ringley Legal LLP helped them buy the freehold). "

Mr W - Estates - 17/07/2012 "Dear Girish Thank you very much for your response. It means a lot. I feel bit of relief and a weight has been lifted from my shoulders. I appreciate it. It has been a hard slog trying to get things done here and I am grateful that you are willing to give me a refund. So I would like to give you the credit for keeping to your promise that says a lot and I commend you for that. Top marks. To be banging my head a brick wall with nothing to show but a head ache. Thanks a lot for listening. It kept me sane. Really grateful to you. "

Ms C - Estates - 10/07/2012 "I also wanted to share with you all that Mr M seems very happy about the changes, he told me he had moved most of his things and found a new bed (at half price). He was looking forward to trying on his new uniform and is also very happy to see things are actually being done in the building. (We managed an under-performing porter suffering depression and allergy problems into a new role. This necessitated him giving up his porters flat, finding accommodation elsewhere, reducing the hours in his working week, introducing a uniform to wear, blackberry phone so we could be in better contact and saving £10,000 costs a year.)"