Customers Insights

Ms M - Estates - 12/04/2013 "Hi Mario, Thank you very much for the good news, you have made my day! You have actually solved the first of the three issues, and I hope the rest will follow with the help of Sabrina and Nick. I really appreciate your perseverence and hard work, especially as I know that you are new at Ringley and therefore having to make an extra effort."

Dr K - Estates - 22/01/2013 "I must admit that the jobs done in the last couple of years have been excellent. (Works previously done were not satisfactory such as putting up guttering to catch water rather than resolving the leak. As a result, contractors were changed, leading to an improvement in the works carried out)."

Mr N - Estates - 01/02/2013 "As a landlord of two properties in Geneva Court, the Ringley Maintenance Company, when compared with OM Peverel, the difference is like black and white. As soon as Ringley took over from OM Peverel at Geneva Court the service and maintenance changed dramatically for the better. Ringley are far more communicative with tenants, their management team at Geneva Court are very on the ball, highly pro-active, I receive regular e-mail updates and progress reports both on work in progress and future projects. Moreover, Ringley also invite the tenants to meetings, discussing with them matters pertaining to the building and involving them in the decision making process, making for a far more harmonious atmosphere all round. The above was never the case with OM Peverel. All in all, in my opinion, Ringley is a far better company to work with, are more efficient and give better value."

Mr G - Estates - 05/02/2013 "Ringley - Keep up the good work! Thank you for helping us in getting about £13k + back from EDF. (Previous managing agent Peverel paid bills in error to EDF. We went to the Ombudsman and managed to get a refund of 13k from them)."

Mr F - Estates - 12/03/2013 "You are the management company for our block of flats and you are doing a splendid job. (After an era of over charging and wrongly charging by Peverel)."

Mr S - Estates - 23/01/2013 "Thanks for your help in getting this done as quickly as possible and for keeping me informed. I am indebted to you. I really got off cheap! I'm sure you are worth that, and than some! Next time I have another valuation you will be my first pick. It was nice doing business with you. (We received 2 instructions for million pound properties to be valued, we booked the inspections for the next day and at very polite request of the customer turned the reports around in 3 days and e-mailed them straight over to the bank and let the customer know)."

Mr A - Estates - 04/02/2013 "Thank you for swift resolution of this. (Ringley took over after a period of self management where matters needed more organisation to find a common purpose out of residents different agendas. A sale was being frustrated due to a 'alterations' issue. Ringley got on top of it quick, helped the Directors find a way forward. The sale was not lost)!"

Ms K - Estates - 12/03/2013 "I am so sorry you have had this experience with all of us. I agree you should not have to experience this. Just wanted to know that most of us in the building do appreciate everything Ringley have done and are very pleased with how you have progressed things along. (After a dispute between owners and a mediation case that racked up over £20,000 costs against the owners, the directors resigned and infighting began. Ringley facilitated a meeting and were appointed as sold Director/Chair to bring back some common purpose)."

Mr G - Estates - 13/03/2013 "Your very clear explanations of a previously tangled situation with the accounts were much appreciated by all. (We started managing the site in January 2013. The previous managing agent caused an accounting mess and Ringley & Mko Outsourcing Ltd sorted this out). "

Mr F - Estates - 07/01/2013 "You're definitely better than the other company. They were a complete total muppet show. There were more muppets there than what there was in the muppet show and they were ripping us off something terrible. I run a management company/block of flats myself so I know what you're going through."