Customers Insights

Mr W - Estates - 12/06/2013 "I appreciate your response as usual. It means a lot. Thank you very much indeed."

Ms T - Estates - 13/06/2013 "Thanks Girish for keeping me in the loop. Much appreciated. (Updating an owner)."

Mr F - Estates - 14/06/2013 "My initial phone call to Ringley was made at 12.22. I asked if she could locate a copy of the last AGM minutes in your absence. She politely put me on hold, made inquiries and got back to me within a minute. She asked me if I would like a copy, to which I said yes, and confirmed my e-mail address from your records. I received an e-mail from her at 12.28. Very impressive. Her responses to my requests were clear, and she obviously has a "can do" attitude. Whilst most of us complain about poor service we get from certain companies (especially utilities), I will always take time to compliment good service. Dilber deserves recognition for the manner in which she represents Ringley, and I am pleased that you will make such a recommendation."

Mr L - Estates - 17/06/2013 "I note that you have included an A3 print out of the budget and breakdown of reserve B demand, and I just wanted to say that I have found it extremely informative - it has the right level of details and given the currently high level of demands it is very useful for us owners to figure out what is the run-rate, what is a one-off and what we are actually paying for. If one bothers to read it that is! I have also found the letter you attached on the front very useful. I hope that you will keep this piece of good work going in the future. "

Mr S - Estates - 20/05/2013 "Thank you for so much additional positive information. Congratulations to your firm and the Directors, I look forward to further news as appropriate. (We achieved closure on a day 1 legal drafting mess where leases between 2 solicitors on the same scheme did not match up leaving people to pay for "unreasonable" expenditure they did not benefit from. After a tough negotiation and lease variation we reduced owners balancing charges from £30,335 to £8,111.00)."

Mr W - Estates - 14/05/2013 "I would like to thank you for the phone call you made, time you invested and for your concern. It's really appreciated. Any understanding shown to us is like gold dust. Living in these conditions for so long is truly heart wrenching so to feel that you still wanted to sort a few old remaining matters that apparently have not yet been solved is heart-warming. (This was in relation to updating an owner about an on-going works dispute)."

Mr W - Estates - 30/05/2013 "You should be offered an Employee Of The Year Award. (This was in relation to updating an owner about an on-going works dispute)."

Ms H - Estates - 23/04/2013 "Hi Girish, Thank you for your help and getting back to me so quickly. (Getting information passed onto the Site Inspector for the upcoming site visit)."

Ms A - Estates - 05/04/2013 "Dear Girish, It was a pleasure to speak to you today. Thank you for taking so much time to help me with my questions. You were very helpful."

Ms B - Estates - 11/04/2013 "Hi Mario, Thank you for your help with the Housing Association when they wouldn't fix the leak from their flats into our offices. I especially appreciated your persistence when they were dodging your phone calls and not keeping the appointments they made. It made a lot of difference to us when we knew that you were on the case. (This was regarding a leak from the flats above owned by the housing association. The were dodging Mario's calls and being very difficult and really frustrating to the customer and Mario. After well over a week Mario had to say to the housing association that we would cut off the water if the leak wasn't fixed in 24 hours. They went out and fixed the leak to the relief of the customer)."