Customers Insights

Mr E - Estates - 13/09/2012 "Thanks for your input to the meeting on Wednesday evening; as Simon said it was the most helpful contribution we have ever received. (At an AGM there were mixed views about introducing CCTV on site. Some owners didn't like the idea of being recorded as they entered and left the site. We explained that CCTV would be positioned on the sites weak spots, without having to focus on entry points etc. Owners responded by seeming to like the idea and consented to leaving the item on the AGM agenda. Ringley are taking a proactive role in managing the site and by advising the site, more items are pushing forward with the majority of owners in agreement)."

Mr V - Estates - 10/09/2012 "I got back from a business trip on Friday to find that the mirror has now been replaced. You showed the most impetus to get it sorted. Thank you for that. (We helped after a mirror was stolen). "

Ms B - Estates - 10/09/2012 "Thank you that is most appreciated. I can't say I have seen a questionnaire recently but will keep an eye out for that. It is also useful to have the updated contact details. (We explained how our Communications Department help to resolve issues which owners raise through Chairman's Questionnaires that they fill in, as well as how owners can escalate anything at Ringley as we welcome all feedback. A new Property Manager had recently taken over the site so their contact details were forwarded to the owner)."

Ms W - Estates - 10/09/2012 "AMAZING !!!! Great news. after finding it impossible to sell my flat due to an awful landlord frustrating every process and it being impossible to buy the freehold, finally with the help of Ringley legal we're on our way to a well managed block and my flat becoming a sellable asset. (Freeholder was missing. No managing agent. Four flats. We were instructed re the RTM process)."

Mr K - Estates - 04/09/2012 "Thank you for keeping us updated Mary-Anne, and for taking such a proactive approach. (4-5 years of intermittent hot water supply, endless fixes by the porter and too many call outs. The underlying problem as well as aged boilers is the addition of mixer taps/showers and shower units on a system that was not designed for this enabling back flow of mains pressure cold water down hot pipes into the chlorifier. We instigated a site wide inspection of all flats to identify possible flats that could be causing this. Then we set about a strategy to put the problem in the past). "

Mr B - Estates - 30/08/2012 "Board is very pleased with the results, the best ever from any agent in any year. "

Mr C - Estates - 28/08/2012 "Your letter, does of course, follow our recent telephone conversation and I thank you for taking this matter up on behalf of the leaseholders."

Mr D - Estates - 26/08/2012 "I tried to re-start the boiler last night but, without the expertise, I was unsuccessful. I was back this evening at 5.30 and it seemed to be up and working again. Thanks for providing 24 hour cover like this. "

Ms L - Estates - 24/08/2012 "Thanks for your note and for your time last night. It really was the best thing to speak with you, I think you were the voice of reason after a bonkers day! (We stayed on the phone to a client until 8:10pm as a clamping company had clamped their vehicle, even though we asked them not to clamp it)."

Mr M - Estates - 23/08/2012 "The service has been excellent. "