Customers Insights

Mr T - Estates - 18/10/2012 "Thanks very much for your letter of 16 October (ref GT1009), received today, and indeed for your thoughtful email of 2 October. We appreciate the update and the trouble you have taken to keep us informed. We admire what appears to be the characteristic care that Ringley has taken to address the issue, and are glad that you found our comments useful. (Owner felt the subletting letter was too strong. We thanked them again for their letter suggesting that we review our subletting letters. We informed them that we had conducted an internal review of the correspondence regarding the subletting of properties managed by Ringley and revised the letters and we had also consulted an external consultant to review these documents). "

Mr K - Estates - 17/10/2012 "Just a quick message Shabana to say thank you for the promptness and professional response to this. Much appreciated. (Client thanked us for reacting quickly when there was a fire on a site)."

Ms E - Estates - 09/10/2012 "You've got a brilliant website. You download all the stuff. It's clear. I think you are probably the only person on this planet to understand that its unfair for small blocks to pay big managing agents fees. Thank you, so compliments to the chef."

Ms D - Estates - 08/10/2012 "You’ve been really helpful and patient with your time, I really appreciate it. I don’t often call but when you’re in a predicament and don’t know what to do or where to go it’s nice to have advice. It’s helpful to know things can be escalated. I needed some guidance on making an insurance claim and updating my details. I was given my log-in details and spoke to someone who was able to answer my queries and put me in the direction of others who could help too. I also used the opportunity to sign up for email demands and site news as this would be easier and going paperless meant not wasting paper. (Found out information and helped an owner to go through the process of making an insurance claim and updating their contact details. Also talked to the owner about receiving demands and site news by email and they signed up to this). "

Mr H - Estates - 05/10/2012 "That's very helpful.... thank you so much for these efforts and for the updates/communications. (Jasper resolved an issue and promoted our services such as demands by email, which the owner signed up to)."

Ms D - Estates - 27/09/2012 "The outside cigarette ashtray has now been moved and I wanted to thank you for your help with this."

Mr T - Estates - 27/09/2012 "Thank you for your kind letter of 24 September 2012. We are impressed that our feedback about the subletting letter has been appreciated, promptly raised and acted upon at your Chairman's Meeting, and that your Legal Department will be reviewing the wording. The subletting letter raises important issues that are no doubt sometimes ignored by leaseholders, and contains useful advice, and we feel that just a few adjustments in its wording would improve it no end. We are pleased that Ringley have found the feedback helpful and received it in the positive spirit in which it was ended, and most grateful for the kind and unexpected M&S Night-In Voucher. Thank you very much on behalf of both of us. (Owner felt the subletting letter was too strong. We wrote to them on the same day the issue was discussed at the Chairman's Meeting and said our Legal Department would be looking at the wording of the subletting letter. We thanked the owner, saying that feedback, such as the one they gave, helps us improve as a company and as our way of saying thanks for letting us know how they felt we could do better, we sent them a £10 M & S Night-In Voucher). "

Mr F - Estates - 19/09/2012 "Thanks for cutting the bushes back, looks a lot better and I don't get holly branch in my face when I come out of my front door. "

Mr C - Estates - 17/09/2012 "Thanks! Even although I asked the wrong question you managed to give me the required answer! (The owner was in the process of selling their flat and had many forms to fill in. After asking who owned the leasehold, we anticipated they would be confused with a lot of the terminology so explained who owned the leasehold and also explained the difference between the leaseholder and freeholder in a clear and simple way - making it easy for the owner to understand the difference)."

Mrs J - Estates - 14/09/2012 "We wanted to thank you and James for the meeting on Tuesday. It was never going to be easy with a tenant turning up to complain and James dealt with that, and the running of the meeting, very professionally. Personally I think Ringley have had a difficult start taking over the building after such mismanagement from the previous managing agents. Thank you for your hard work and commitment to getting problems sorted out. We all look forward to continuing to work with you. "