Customers Insights

Kingsgate Developments (contractor) - Estates - 03/07/2013 "You have been very helpful and took the trouble to get back to me."

Mr W - Estates - 26/01/2013 "Your updates are amazing! I was just writing a message to my "Woodlands Residents" list when this message arrived from you. I was not expecting it. Many thanks for you excellent service! "

Mr C - Estates - 10/07/2013 "Hi Mitun, Thank you very much for dealing with my request so quickly. I am pleased to advise that the car was moved yesterday evening. I am really impressed by how fast you have dealt with this matter and the level of service provided. "

Mr B - Estates - 30/07/2013 "Firstly thanks for the current upkeep of the estate. I know it's over a year since Ringley took over, but you can see the difference in the gardens, cleanliness of public spaces and general correspondence is far better than the previous management company. "

Mr S - Estates - 01/08/2013 "Dear Denise, Good to see you. Thank you for the excellent job and my congratulations to Mary-Anne for managing the miserable task of Chairperson of The AGM. "

Mr W - Estates - 08/08/2013 "Hi Mary-Anne, We're about 3 months into our management contract with Ringley now and I just wanted to provide some brief feedback regarding Simon. I appreciate 3 months isn't a long time but I get the impression Simon has done a lot of work in that time! I think getting to grips with the historical issues at Carter House has been more difficult than expected however Simon has dealt with this extremely well. It's early days but I have been impressed with Simon's proactivity and project management skills. There is a long list of issues but Simon is prioritising them in a sensible way and ensuring we get value for money."

Mr B - Estates - 25/07/2013 "Director, at the meeting thanked Lisa for her hard work, looking after and caring for the site. Lisa took over and got the works completed with 9 months. They look forward to working with Lisa in the future."

Mr C & Mr T - Estates - 06/07/2013 "The last year has not been without its issues. What has impressed us particularly are the points: 1. Mitun always responds promptly and sets out what the possible solutions will be and, where possible, a timescale for dealing with problems. 2. Once a situation is 'in the pipeline' he has always then kept us informed. There is nothing so anxious making as a feeling that 'the line has gone dead' and therefore not knowing whether or not someone out there is actually still mindful of the situation. 3. His approach is always courteous and friendly whilst remaining professional. One senses that one is relating to a human being and being treated with respect and understanding whilst remaining at a high professional level. He clearly thinks things through and is capable of acting. Mitun is, in our opinion, a very good front man for your company, efficient, professional, personable. "

Ms C - Estates - 02/07/2013 "I just wanted to drop you a line to express my appreciation of the speed and efficiency of Debra Date, who I spoke to on the phone yesterday, when she very quickly pulled together some information regarding a long standing problem we have been experiencing at our property. I now feel I have enough of an overview on how things stand to see an end to what has taken an age to sort out."

Ms S - Estates - 11/06/2013 "Everytime I call Ringley I never get ‘no’ but you’ve been so great, so helpful. Thank you so much. (Dilber found out information about the windows and called back to give this information). "