Customers Insights

Ms K - Estates - 12/03/2013 "I am so sorry you have had this experience with all of us. I agree you should not have to experience this. Just wanted to know that most of us in the building do appreciate everything Ringley have done and are very pleased with how you have progressed things along. (After a dispute between owners and a mediation case that racked up over £20,000 costs against the owners, the directors resigned and infighting began. Ringley facilitated a meeting and were appointed as sold Director/Chair to bring back some common purpose)."

Mr F - Estates - 12/03/2013 "You are the management company for our block of flats and you are doing a splendid job. (After an era of over charging and wrongly charging by Peverel)."

Ms R - Estates - 11/03/2013 "Thank you, and thank you ever so much for your help today. (Quickly re-arranging an interview and providing directions to get to Ringley)."

Ms V - Estates - 22/02/2013 "Thank you guys for your work again! (The owner contacted us with a complaint about smoking in the communal hallways. We sent a letter out and she wanted more to be done)."

Gardenfix (contractor) - Estates - 22/02/2013 "Thanks for the way you support us - it enables us to do our job to the best of our ability for Ringley and you always answer emails and react. Thank you very much. "

Ms S - Estates - 08/02/2013 "You must be the most efficient receptionist I have come across. Your prompt response is much appreciated. "

Mr T - Estates - 06/02/2013 "Even as I have been writing this I have received a copy of an e-mail from James issuing instructions on these points. Prompt is good! (Dealing with rough sleeper issue on site. Following a visit to site, it appeared that the rough sleeper had moved on. On site were two uniformed community operatives, a representative from Ringley and Kleenfix also attended to clean up the site. A representative from the Camden Safer Streets Team said the rough sleeper had been seen in another area and appeared to have taken what they could carry with them. All possessions (that were stored in the bin store) and bedding were removed and kindly taken away by the bin men. The bin area and entrance areas were jetwashed and a strong disinfectant was applied. The strip light in the stairs was also changed. James then dealt with issues raised by the owner after a phone call)."

Mr G - Estates - 05/02/2013 "Ringley - Keep up the good work! Thank you for helping us in getting about £13k + back from EDF. (Previous managing agent Peverel paid bills in error to EDF. We went to the Ombudsman and managed to get a refund of 13k from them)."

Mr A - Estates - 04/02/2013 "Thank you for swift resolution of this. (Ringley took over after a period of self management where matters needed more organisation to find a common purpose out of residents different agendas. A sale was being frustrated due to a 'alterations' issue. Ringley got on top of it quick, helped the Directors find a way forward. The sale was not lost)!"

Mr N - Estates - 01/02/2013 "As a landlord of two properties in Geneva Court, the Ringley Maintenance Company, when compared with OM Peverel, the difference is like black and white. As soon as Ringley took over from OM Peverel at Geneva Court the service and maintenance changed dramatically for the better. Ringley are far more communicative with tenants, their management team at Geneva Court are very on the ball, highly pro-active, I receive regular e-mail updates and progress reports both on work in progress and future projects. Moreover, Ringley also invite the tenants to meetings, discussing with them matters pertaining to the building and involving them in the decision making process, making for a far more harmonious atmosphere all round. The above was never the case with OM Peverel. All in all, in my opinion, Ringley is a far better company to work with, are more efficient and give better value."