Customers Insights

Mr W - Estates - 14/05/2013 "I would like to thank you for the phone call you made, time you invested and for your concern. It's really appreciated. Any understanding shown to us is like gold dust. Living in these conditions for so long is truly heart wrenching so to feel that you still wanted to sort a few old remaining matters that apparently have not yet been solved is heart-warming. (This was in relation to updating an owner about an on-going works dispute)."

Mr W - Estates - 14/05/2013 "Dear Girish I would like top thank you for the phone call you made. Thanks for your time you invested and for your concern. It’s really appreciated. Any understanding shown to us is like gold dust. Living in these conditions for so long is truly heart wrenching so to feel that you still wanted to sort a few old remaining matters that apparently have not yet been solved is heart warming. "

Mr S - Estates - 13/05/2013 "OUR CONGURATULATIONS TO RINGLEY. WELL DONE AND KEEP THE GOOD WORK GOING……………………LOOKING FORWARD TO WORKING TOGETHER FOR ANOTHER YEAR!!"

Ms H - Estates - 23/04/2013 "Hi Girish, Thank you for your help and getting back to me so quickly. (Getting information passed onto the Site Inspector for the upcoming site visit)."

Ms M - Estates - 12/04/2013 "Hi Mario, Thank you very much for the good news, you have made my day! You have actually solved the first of the three issues, and I hope the rest will follow with the help of Sabrina and Nick. I really appreciate your perseverence and hard work, especially as I know that you are new at Ringley and therefore having to make an extra effort."

Ms B - Estates - 11/04/2013 "Hi Mario, Thank you for your help with the Housing Association when they wouldn't fix the leak from their flats into our offices. I especially appreciated your persistence when they were dodging your phone calls and not keeping the appointments they made. It made a lot of difference to us when we knew that you were on the case. (This was regarding a leak from the flats above owned by the housing association. The were dodging Mario's calls and being very difficult and really frustrating to the customer and Mario. After well over a week Mario had to say to the housing association that we would cut off the water if the leak wasn't fixed in 24 hours. They went out and fixed the leak to the relief of the customer)."

Ms A - Estates - 05/04/2013 "Dear Girish, It was a pleasure to speak to you today. Thank you for taking so much time to help me with my questions. You were very helpful."

Mr I - Estates - 04/04/2013 "You have been outstanding in all you have done for me, so I have suggested to my business partner that we use you in future for all our sales and purchases. "

Mr P - Estates - 23/03/2013 "Just to let you know that the redecoration is now almost completed. And to thank you for your very helpful approach re this and other matters raised with you. Much appreciated. (He thought the insurance company knew about his claim by the previous agent. They didn’t and they were reluctant to accept the claim due to the time lapse. They accepted the claim and said he had to pay the current excess under the policy which was considerably higher as the previous agent hadn’t made the claim but Denise got the excess reduced from £750 to £250. The initial claim was made in 2011 and only went through in January 2013). "

Mr G - Estates - 13/03/2013 "Your very clear explanations of a previously tangled situation with the accounts were much appreciated by all. (We started managing the site in January 2013. The previous managing agent caused an accounting mess and Ringley & Mko Outsourcing Ltd sorted this out). "