Customers Insights

Mr K - Estates - 14/06/2013 "It's been very good to talk to you. You're a good representative of the company”. "

Mr F - Estates - 14/06/2013 "My initial phone call to Ringley was made at 12.22. I asked if she could locate a copy of the last AGM minutes in your absence. She politely put me on hold, made inquiries and got back to me within a minute. She asked me if I would like a copy, to which I said yes, and confirmed my e-mail address from your records. I received an e-mail from her at 12.28. Very impressive. Her responses to my requests were clear, and she obviously has a "can do" attitude. Whilst most of us complain about poor service we get from certain companies (especially utilities), I will always take time to compliment good service. Dilber deserves recognition for the manner in which she represents Ringley, and I am pleased that you will make such a recommendation."

Ms T - Estates - 13/06/2013 "Thanks Girish for keeping me in the loop. Much appreciated. (Updating an owner)."

Mr W - Estates - 12/06/2013 "I appreciate your response as usual. It means a lot. Thank you very much indeed."

Mr D - Estates - 12/06/2013 "Thanks to all for seeing this through! (Delivery and installation of a shed on site)."

Ms S - Estates - 11/06/2013 "Everytime I call Ringley I never get ‘no’ but you’ve been so great, so helpful. Thank you so much. (Dilber found out information about the windows and called back to give this information). "

Mr C & Mr T - Estates - 10/06/2013 "A big 'thank you' to Mitun for his sterling work on handling the effects and after issues of the two water incidents. (Mitun arranged to get the leaks fixed at the earliest possible time (out of office hours) and pushed the insurance company to pay out)."

Mr W - Estates - 30/05/2013 "You should be offered an Employee Of The Year Award. (This was in relation to updating an owner about an on-going works dispute)."

Mr S - Estates - 20/05/2013 "Thank you for so much additional positive information. Congratulations to your firm and the Directors, I look forward to further news as appropriate. (We achieved closure on a day 1 legal drafting mess where leases between 2 solicitors on the same scheme did not match up leaving people to pay for "unreasonable" expenditure they did not benefit from. After a tough negotiation and lease variation we reduced owners balancing charges from £30,335 to £8,111.00)."

Ms D - Estates - 19/05/2013 "Hello Lisa, The security firm have rejigged the buzzers so they only ring in the designated flat so that is a great improvement for the estate. Thanks for your swift action, have to award you a GOLD STAR again!! The gardens are looking great with the new plants and I have a new window box with shrubs to match the one on the other side of the block opposite. I am well pleased. "